Senior Manager - Quality, Governance, Risk & Planning

Reporting to the Head of Business Operations, this Senior Manager role sits at the heart of Business Banking Operations and plays a critical role in shaping the quality, governance, risk, reporting and planning agenda across a large, complex operation.

You will lead and embed robust governance and reporting frameworks that enable informed decision‑making, strong risk management and effective operational planning. With accountability for quality, regulatory compliance, MI and insight, workforce planning and operational resilience, you will ensure the business operates to the highest standards while remaining agile and customer focused.

Leading a team of Quality & Risk Operations Managers across quality and risk, governance and reporting, customer experience and data insight, you will work closely with senior leaders to provide clarity, assurance and forward‑looking insight. You will champion a culture of ownership, transparency and continuous improvement, using data and insight to identify trends, manage risks and drive targeted improvements in customer and colleague outcomes.

This is a highly visible leadership role, requiring strong influence across Business Operations, Business Banking and multiple specialist functions. You will also play a key role in supporting large‑scale change and integration activities, ensuring governance, controls and planning are aligned and effective as the business continues to evolve.

We support small and medium businesses and larger enterprises to build livelihoods, create jobs and power local economies. We are ambitious, we want to grow and scale our business, and we are investing in our Business Banking teams to get ready for growth and ready to deliver more 'simply brilliant experiences'.

This role sits within Business Operations, Business Banking, and is responsible for setting and leading the quality, governance, risk, reporting, customer experience and planning capability across the operation.

The role exists to provide assurance, insight and oversight, ensuring regulatory requirements, internal policy and operational standards are consistently met, while enabling the business to scale, transform and deliver excellent customer outcomes. Through strong leadership, effective stakeholder engagement and the use of modern data and automation tools, the role directly supports better decision‑making, improved customer experience and sustainable operational performance.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. If you're based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We're a workplace where you're rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.