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- Tasks: Resolve IT incidents and support key banking systems with a proactive approach.
- Company: Join Virgin Money, a pioneering mutual bank focused on fair and rewarding banking for all.
- Benefits: Enjoy 38.5 days holiday, flexible working, and market-leading pension from day one.
- Why this job: Be part of a collaborative culture making a positive impact on society while developing your tech skills.
- Qualifications: Strong communication skills and experience with Windows/Unix systems and ITIL service management required.
- Other info: Flexible hours available; part-time options can be discussed.
The predicted salary is between 40800 - 61200 £ per year.
Business Unit: Technology Operations
Salary range: £40,800 £51,000 £61,200 – per annum
Location: UK Hybrid / Travel to HQ Glasgow & Gosforth when required.
Contract type : Permanent / Secondment (full time and/or part time – confirm ideal part time hours)
Day to day you\’ll be:
- Working on resolving incidents & work with team members across IT to reach a timely resolution.
- Showing technical expertise for the reduction of repeat incidents and resolutions to avoid reoccurrence.
- Covering a range of hours to support some of the banks key systems & batches between 07:30 to 17:30.
- Carrying out technical change within the team for BAU & key projects & striving to reduce critical or major security vulnerabilities for our assets. Due to the nature of some of the applications, some of these changes are on evenings or weekends.
- Being pro-active on team integration and supporting across all of the IT estate – whether than be on premise (Glasgow, Gosforth, Doxford) or cloud support.
- Supporting for the unit Technology Manager & Lead Engineers to raise, track and action any IT currency or resilience risks.
- Taking an active role to support & get involved in discussions in area of specialism, when assessing the impact of new initiatives, work requests and the support of existing services.
- Conduct system health checks, performance monitoring, and troubleshooting multiple environments and OS
- Managing stakeholders effectively, ensuring that they are kept appropriately informed and consulted at all times.
- Supporting audit findings and payment attestation submissions.
- Providing technical advice and support for ongoing Disaster Recovery arrangements for IT.
- Representing the team at key forums such as Service Design Workshop (SDW), Major Change Board (MCAB) and may be required to attend Technical Design Authority (TDA).
To be brilliant you\’ll bring…
- Excellent communication skills & able to communicate well both verbally and with writing skills to all stakeholders.
- In depth knowledge of Windows Operating & Unix Systems
- Some experience of risk management for IT Currency & resilience risks.
- Knowledge and experience of ITIL service management framework with a focus on incident and change management.
- Troubleshoot system integration and performance issues across both client and server-side components.
- Liaise with third-party vendors for issue resolution, including escalating critical issues, managing vendor relationships, and ensuring timely resolution.
- Conduct system health checks, performance monitoring, and troubleshooting to ensure optimal performance of applications.
- Strong technical knowledge of Windows Servers
- Registry, services, event logs/viewer, dump logs
- Powershell/batch scripting, SCCM
- SQL – ODBC settings/connections, querying and troubleshooting
- Patch Management
- Certificate Management
- Strong technical knowledge for Unix platforms
- Unix variants (RedHat, Ubuntu, Solaris)
- Bash scripting, use of cron, automation
- Understanding of logs, core dumps etc.
- Application troubleshooting tools
- Deployments and config management (pipelines)
- Experience with application monitoring tools and systems diagnostics (e.g. SCOM, event logs, performance monitoring, BPPM).
- Strong understanding of system architecture and integration, including databases, web servers, and networking.
- Familiarity with cloud technologies or hybrid infrastructure environments
Red Hot Rewards
- Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there\’s no waiting around, you\’ll enjoy these benefits from day one.
If we\’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we\’re the UK\’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you\’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We\’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we\’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we\’ll need you to confirm you have the right to work in the UK.
If you\’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years\’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we\’ll ask for six years of regulatory references, and once in the role, you\’ll be subject to periodic employment checks.
Advertised: 22 Jul 2025 GMT Daylight Time
Applications close: 05 Aug 2025 GMT Daylight Time
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Senior Application Engineer | Glasgow, UK employer: Virgin Money UK
Contact Detail:
Virgin Money UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Engineer | Glasgow, UK
✨Tip Number 1
Familiarise yourself with the ITIL service management framework, especially focusing on incident and change management. This knowledge will be crucial during interviews, as it directly relates to the responsibilities of the Senior Application Engineer role.
✨Tip Number 2
Brush up on your technical skills related to Windows and Unix systems, particularly in areas like Powershell scripting and Bash scripting. Being able to demonstrate your troubleshooting capabilities in these environments can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with system health checks and performance monitoring tools. Highlight any specific tools you've used, such as SCOM or BPPM, as this will show your hands-on experience and understanding of application performance.
✨Tip Number 4
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Senior Application Engineer | Glasgow, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your technical expertise in Windows and Unix systems, as well as your knowledge of ITIL service management.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Senior Application Engineer role. Mention specific experiences where you've resolved incidents or improved system performance.
Highlight Relevant Skills: In your application, emphasise your troubleshooting abilities, experience with application monitoring tools, and any familiarity with cloud technologies. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Virgin Money UK
✨Showcase Your Technical Expertise
As a Senior Application Engineer, you'll need to demonstrate your in-depth knowledge of Windows and Unix systems. Be prepared to discuss specific technical challenges you've faced and how you resolved them, particularly in relation to system health checks and performance monitoring.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating complex technical concepts in a clear and concise manner, as you'll be liaising with various stakeholders. Consider preparing examples of how you've successfully communicated technical information in the past.
✨Understand ITIL Framework
Familiarity with the ITIL service management framework is essential. Brush up on incident and change management processes, and be ready to discuss how you've applied these principles in previous roles to improve service delivery and reduce incidents.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to troubleshoot system integration issues or manage vendor relationships, and be ready to explain your thought process and the outcomes.