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For Companies At a Glance
- Tasks: Help customers with banking queries and guide them through digital services.
- Company: Join Virgin Money, a fun and inclusive bank making a difference.
- Benefits: Generous holidays, wellness days, and flexible benefits from day one.
- Why this job: Be the face of Virgin Money and make a positive impact in your community.
- Qualifications: Passion for customer service and great communication skills.
- Other info: Flexible part-time role with excellent career growth opportunities.
The predicted salary is between 19500 - 20500 £ per year.
Customer Consultant
Business Unit: Branch Network
Salary Range: £23,500 - £25,000 per annum DOE + Benefits
Location: Preston
Contract Type: Permanent, 21 Hours - Part Time
Our Team
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Preston branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for!
What you’ll be doing:
- Welcoming our lovely customers to the Branch.
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
- Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.
We need you to have:
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.
It’s a bonus if you have but not essential:
- Some financial services experience.
- Knowledge of banking products.
- Working knowledge of Microsoft Office applications.
Red Hot Rewards:
- Generous holidays - days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, ie protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there’s no waiting around, you’ll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey.
Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference.
Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK. If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.
Advertised: 04 Aug 2025 GMT Daylight Time
Applications close: 25 Aug 2025 GMT Daylight Time
Job ID: 105030
Banking Customer Advisor (Part-Time, Preston) employer: Virgin Money UK
Contact Detail:
Virgin Money UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Advisor (Part-Time, Preston)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can help customers feel valued and understood.
✨Tip Number 3
Be yourself! Virgin Money loves authenticity, so don’t be afraid to let your personality shine through. Share your passion for helping others and how you can contribute to the team’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Virgin Money family. Don’t wait too long; get your application in before the deadline!
We think you need these skills to ace Banking Customer Advisor (Part-Time, Preston)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. Share any relevant experiences or stories that highlight your commitment to delivering excellent service, whether it's face-to-face or over the phone.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. Highlight your communication skills and your ability to engage with different personalities, as these are key for the role.
Be Yourself: At Virgin Money, we value authenticity. Don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our fun and inclusive culture.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application is received promptly and gives you the best chance of being considered for this exciting opportunity!
How to prepare for a job interview at Virgin Money UK
✨Know Your Stuff
Before the interview, make sure you brush up on Virgin Money's products and services. Understanding what they offer will help you answer questions confidently and show your genuine interest in helping customers.
✨Showcase Your People Skills
As a Banking Customer Advisor, you'll be interacting with various personalities. Prepare examples of how you've built rapport with customers in the past. This will demonstrate your communication skills and ability to connect with people.
✨Embrace Digital Knowledge
Since the role involves guiding customers through digital services, be ready to discuss your interest in technology. Share any experiences you have with digital banking or tools that can enhance customer service.
✨Be Enthusiastic and Positive
Virgin Money values a positive attitude and teamwork. During the interview, express your enthusiasm for the role and how you can contribute to the team. A cheerful disposition can go a long way in making a great impression!