At a Glance
- Tasks: Support customers with banking needs in a dynamic branch environment.
- Company: Join Virgin Money, now part of Nationwide, committed to fairer finances.
- Benefits: Enjoy 25 days holiday, health perks, and ongoing training.
- Other info: Be part of a supportive team that values your growth and contributions.
- Why this job: Make a real impact while helping customers manage their money confidently.
- Qualifications: Passion for customer service and strong communication skills are key.
The predicted salary is between 25020 - 30580 £ per year.
As a Customer Consultant, you'll make a real impact from day one. You'll be a key part of the Inverness branch team, supporting customers in person and over the phone. You'll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you'll be trusted to adapt your approach to meet the needs of different customers and situations. We exist to do what's right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and life-changing decisions.
Where you'll be working
We're looking for a Customer Consultant for our Virgin Money branch in Inverness, Inverness-shire. This role is a permanent position, working full-time, 35 hours per week, Monday to Saturday. Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.
What you'll be doing
- You'll deliver great customer experiences across a range of banking moments.
- Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help with their banking.
- Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
- Help customers get the most from our digital services, making banking easier, simpler and more accessible.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Take responsibility for doing things the right way, following processes, spotting potential issues, and escalating concerns where needed to protect customers.
About you
Our Customer Consultants deliver simply brilliant experiences for our customers. You don't need experience in banking, but experience or a passion to work in a customer service environment will help you thrive. You should be able to show how:
- You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- You bring patience, empathy and strong people skills, to fully understand our customers' banking needs.
- You're comfortable working in a fast-paced environment, where priorities can shift and no two interactions are the same.
- You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
- You're confident using technology and are digitally savvy.
- You enjoy working as part of a high-performing team and understand that great customer experiences are built through a strong team.
- You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services.
- You take ownership to get things done, and act with care and integrity to protect our customers and their money.
- You're motivated to learn, grow and build your knowledge of banking products and services over time.
The extras you'll get
- 25 days holiday per year, which increases over time to 30. Plus, you can 'buy' up to 10 extra days each year, giving you even more choice.
- Wellhub access for a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year to support causes that matter to you.
- Ongoing training and development to grow your skills and build a rewarding career in banking.
- An annual performance related bonus to recognise the impact you make.
- Access to private medical insurance helping you look after your health and wellbeing.
- A highly competitive pension to help you build a strong foundation for retirement.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- A great selection of additional benefits through our salary sacrifice scheme.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
Customer Consultant - Inverness employer: Virgin Money UK
At Virgin Money UK, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our hybrid working model allows you to balance your professional and personal life while contributing to impactful change in Collections and Customer Support. With a competitive benefits package and opportunities for growth, joining our team in Swindon means being part of a company that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Inverness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Virgin Money UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Virgin Money UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Consultant - Inverness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Virgin Money UK:Your cover letter is your chance to shine! Tell us why you want to work at Virgin Money UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Virgin Money UK!
How to prepare for a job interview at Virgin Money UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
