At a Glance
- Tasks: Support customers with banking needs in a dynamic branch environment.
- Company: Join Virgin Money, now part of Nationwide, known for its customer-first approach.
- Benefits: Enjoy 25 days holiday, health perks, and ongoing training for career growth.
- Other info: Be part of a supportive team that values your contributions and growth.
- Why this job: Make a real impact by helping customers manage their money confidently.
- Qualifications: No banking experience needed; just a passion for customer service.
The predicted salary is between 25020 - 30580 £ per year.
As a Customer Consultant, you'll make a real impact from day one. You'll be a key part of the Blackpool branch team, supporting customers in person and over the phone. You'll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you'll be trusted to adapt your approach to meet the needs of different customers and situations. We exist to do what's right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and life-changing decisions.
Where you'll be working
We're looking for a Customer Consultant for our Virgin Money branch in Blackpool, Lancashire. This role is a 6-month Fixed Term Contract, working full-time, 35 hours per week, Monday to Saturday. Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.
What you'll be doing
- Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help with their banking.
- Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
- Help customers get the most from our digital services, making banking easier, simpler and more accessible.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Take responsibility for doing things the right way, following processes, spotting potential issues, and escalating concerns where needed to protect customers.
About you
Our Customer Consultants deliver simply brilliant experiences for our customers. You don't need experience in banking, but experience or a passion to work in a customer service environment will help you thrive. You should be able to show how:
- You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- You bring patience, empathy and strong people skills, to fully understand our customers' banking needs.
- You're comfortable working in a fast-paced environment, where priorities can shift and no two interactions are the same.
- You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
- You're confident using technology and are digitally savvy.
- You enjoy working as part of a high-performing team and understand that great customer experiences are built through a strong team.
- You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services.
- You take ownership to get things done, and act with care and integrity to protect our customers and their money.
- You're motivated to learn, grow and build your knowledge of banking products and services over time.
The extras you’ll get
- 25 days holiday per year, which increases over time to 30. Plus, you can 'buy' up to 10 extra days each year, giving you even more choice.
- Wellhub access for a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year to support causes that matter to you.
- Ongoing training and development to grow your skills and build a rewarding career in banking.
- An annual performance related bonus to recognise the impact you make.
- Access to private medical insurance helping you look after your health and wellbeing.
- A highly competitive pension to help you build a strong foundation for retirement.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- A great selection of additional benefits through our salary sacrifice scheme.
Banking - but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
Disability Confident
We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you.
Customer Consultant - Blackpool employer: Virgin Money UK
At Virgin Money UK, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our hybrid working model allows you to balance your professional and personal life while contributing to impactful change in Collections and Customer Support. With a competitive benefits package and opportunities for growth, joining our team in Swindon means being part of a company that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Blackpool
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Virgin Money UK. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Consultant - Blackpool
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Virgin Money UK.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Virgin Money UK's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Virgin Money UK
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Virgin Money UK.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Virgin Money UK will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Virgin Money UK employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
