At a Glance
- Tasks: Help improve mortgage services and solve customer issues with a dynamic team.
- Company: Join Nationwide, a leading financial services provider with a focus on innovation.
- Benefits: Flexible working hours, hybrid options, and opportunities for career growth.
- Other info: Collaborative culture with a focus on learning and connection.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong problem-solving skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
This is a great opportunity for an individual who wants to develop their career in Mortgages. As a key team member within our Nationwide & The Mortgage Works Incident and System Assurance team, you'll play a key role in putting things right for mortgage customers, delivering enhancements to get things right first time and ensuring the team's visibility across the wider business.
You'll be an expert in problem management, with responsibility for managing small to medium mortgage incidents, or supporting on larger incidents, identifying areas for improvement, and resolving complex and high‑profile issues as they arise. You'll lead and deliver small to medium remediations efficiently or support the team on high‑profile incidents.
We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 32 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, Northampton, Bournemouth or London office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Assistant Product Manager in Bournemouth employer: Virgin Money UK
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and development. With flexible working options and a hybrid approach, our team members enjoy a balanced work-life dynamic while collaborating in our vibrant offices across the UK. Join us to make a meaningful impact in the mortgage sector, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Product Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Nationwide or in the mortgage sector on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to problem management and incident resolution. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show your passion for mortgages! Research recent trends and challenges in the industry. Bring this knowledge into your conversations to demonstrate that you're not just looking for any job, but that you genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Nationwide.
We think you need these skills to ace Assistant Product Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Assistant Product Manager. Highlight your experience in problem management and any relevant projects you've worked on that showcase your ability to handle mortgage incidents.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about mortgages and how you can contribute to the Incident and System Assurance team. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In both your CV and cover letter, give examples of how you've tackled complex issues in the past. We want to see your thought process and how you approach challenges, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Don’t wait too long, as we might close the advert early if we get a lot of applications!
How to prepare for a job interview at Virgin Money UK
✨Know Your Mortgages
Make sure you brush up on your knowledge of mortgages and the current market trends. Understanding the basics and being able to discuss recent developments will show that you're genuinely interested in the role and the industry.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully managed incidents or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem management expertise.
✨Emphasise Team Collaboration
Since this role involves working closely with a team, be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where teamwork led to successful outcomes, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the types of incidents you might handle, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
