Nationwide Building Society is seeking a Senior Operations Manager for Fraud Operations within Protect. You will lead a large customer operations function across telephony, digital channels and alerts, delivering exceptional service while reducing fraud losses.
The role emphasizes transformation, data-driven decisions, and adoption of AI and automation to modernise our operations. You will work in a hybrid model with offices across the UK, collaborating with senior leaders to build a
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Senior Fraud Operations Leader — Hybrid, AI-Driven Impact in Northampton employer: Virgin Money UK PLC
At Virgin Money, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration within our Business Credit Risk team. With generous benefits such as 38.5 days of annual leave, flexible working options, and comprehensive family leave policies, we prioritise employee well-being and growth. Our commitment to continuous improvement and professional development ensures that you will thrive in a supportive environment while making a meaningful impact on our lending strategy.
