Logistics Team Lead

Join to apply for the IT Logistics Team Lead role at Virgin Money.

Business Unit: Digital Workplace, Technology Operations & Cyber Security

Location: Newcastle, with occasional ad-hoc travel

Contract type: Permanent

Our Team

In Digital Workplace, our mission is to provide the technology colleagues need to do their best work and easily connect with others. To deliver a simply brilliant experience, we focus on service quality, process simplification and data-led insights, to help our colleagues deliver great results for our customers.

As IT Logistics Team Leader, you will help maintain the IT and AV equipment in our UK office, hub and branch locations. Leading a small but mighty team of IT Logistics Specialists, you will plan, manage and participate in work to install new technology, fix significant issues, fit out new branch or hub locations with IT and AV equipment and remove/decommission equipment from locations.

What you’ll be doing:

• Oversee the safe, secure and consistent distribution and installation of IT and AV hardware and peripherals. Ensure work is delivered to a high-quality and in a timely and tidy fashion.
• Ensure all IT logistics processes comply with organizational policies and industry best practices.
• Ensure compliance with health and safety regulations related to equipment handling, installation and storage.
• Ensure necessary resources are in place on a day-to-day basis and all duties for the team are sufficiently resourced and delivered in a timely manner and to a high standard.
• Manage and maintain inventory systems to ensure accurate records of stock levels and location.
• Identify and implement cost reductions.
• Passionate about delivery of service with focus on the customer and colleague experience.
• Lead, motivate and manage a small team of IT Logistics Specialists fostering a positive and collaborative work environment.

You will need to have:

• Significant IT Operations, support or end-user technology experience gained within a large complex environment.
• Hands-on experience of installing IT and AV hardware.
• Previous experience in a supervisory or team leadership role.
• Familiarity with IT Asset management practices and health and safety regulations.
• Ability to manage your own workload and priorities as well as dealing with a fast pace of change.

It’s a bonus if you have but not essential:

• Experience with ITIL best practice.

Red Hot Rewards:

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
• And there’s no waiting around, you’ll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with. We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We’re customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we’re able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money:

Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com.

Now the legal bit:

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK.

If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Finance, Information Technology, and Administrative