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For Companies At a Glance
- Tasks: Design and maintain data assets and dashboards to drive operational improvements.
- Company: Join Virgin Media O2, a leading UK brand known for innovation and customer focus.
- Benefits: Enjoy a fantastic reward package with flexible benefits to support your lifestyle.
- Why this job: Be part of a diverse culture that empowers you to thrive and make an impact.
- Qualifications: Strong data analysis skills, familiarity with contact centres, and proficiency in BI tools required.
- Other info: Applications are reviewed continuously, so apply early for the best chance!
The predicted salary is between 36000 - 60000 £ per year.
This role is responsible for designing, developing, and maintaining data assets, analytical tools, and performance dashboards to inform decisions on operational changes. You will work closely with strategy, technology, TCX, and data teams to ensure data is effectively leveraged to inform decision-making, monitor progress, and drive continuous improvement across the contact centre transformation agenda.
- Background in supporting transformation programs or service improvement projects through data insights
- Data Asset Creation: Build and manage data models, reporting tools, and dashboards (e.g., Tableau, Power BI) that enable strategic monitoring of transformation activities.
- Business Acumen: Understanding of KPIs, customer experience drivers, and operational levers in contact centres, with the ability to connect the dots and translate numbers & findings into key challenges or opportunities for stakeholders.
- Cross-functional Collaboration: Work closely with Strategy, Technology, Operations, and Data Science teams to ensure data assets align with transformation needs and objectives.
What\’s in it for you
Our goal is to celebrate our people, their lives, and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits and loads of extras you can add if you\’d like to. These are designed to support both you and your loved ones, ensuring you\’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we\’d love to learn more about you and your experience. Once you\’ve submitted an application, the next steps, if successful, are likely to include a competency-based assessment. When you apply, you\’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we\’ll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, so we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you\’re offered a role, it will be conditional upon passing background checks, including criminal record and, for some roles, a financial probity check.
In order to be considered, you must have the following experience:
- Strong understanding of frameworks and business intelligence best practices
- Familiarity with contact centre operations, customer experience principles, and digital/AI technologies
- Working knowledge of cloud data environments, CRM systems, and workforce management tools
- Experience analyzing large data sets and summarizing key findings for senior audiences, highlighting risks and opportunities
- Advanced skills in Excel, SQL, and BI tools (e.g., Tableau, Power BI)
The UK\’s fastest broadband network, the nation\’s best-loved mobile brand, and one of the UK\’s biggest companies.
Diverse, high-performing teams packed with talent. We offer the UK more choice and better value through our boundary-pushing, customer-championing values and ambitions. Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers, supporting you to be your authentic self throughout your application journey.
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Transformation Analyst employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in data analytics and transformation within contact centres. Understanding how data can drive operational changes will help you speak confidently about your insights during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who work in transformation roles or data analytics. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your skills in BI tools like Tableau and Power BI. Consider creating a portfolio of dashboards or reports that showcase your ability to turn data into actionable insights, as this will set you apart from other candidates.
✨Tip Number 4
Prepare for competency-based assessments by reflecting on your past experiences in data analysis and transformation projects. Be ready to discuss specific examples where your insights led to significant improvements or decisions.
We think you need these skills to ace Transformation Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Transformation Analyst. Familiarise yourself with data asset creation, analytical tools, and performance dashboards as these are key components of the role.
Tailor Your CV: Highlight your experience with data analysis, BI tools like Tableau or Power BI, and any relevant projects that demonstrate your ability to support transformation programmes. Make sure to connect your skills with the specific requirements mentioned in the job description.
Craft a Compelling Cover Letter: Use your cover letter to showcase your understanding of contact centre operations and customer experience principles. Explain how your background aligns with the company's goals and how you can contribute to their transformation agenda.
Prepare for Competency-Based Assessment: Since the next steps may include a competency-based assessment, think about examples from your past experiences that demonstrate your analytical skills, cross-functional collaboration, and ability to drive continuous improvement. Be ready to discuss these in detail.
How to prepare for a job interview at Virgin Media
✨Showcase Your Data Skills
Be prepared to discuss your experience with data models and analytical tools like Tableau and Power BI. Bring examples of dashboards you've created or data insights you've derived, as this will demonstrate your technical proficiency and relevance to the role.
✨Understand the Business Context
Familiarise yourself with key performance indicators (KPIs) and customer experience drivers specific to contact centres. Being able to connect data insights to business challenges will show that you can think strategically and add value to the transformation agenda.
✨Emphasise Collaboration
Highlight your experience working cross-functionally with teams such as Strategy, Technology, and Operations. Share examples of how you've successfully collaborated on projects, as this role requires strong teamwork to align data assets with transformation needs.
✨Prepare for Competency Questions
Since the interview may include competency-based assessments, prepare for questions that explore your problem-solving abilities and how you've handled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
