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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200, enjoy private medical cover, and a 4-day work week.
- Other info: Enjoy excellent career progression and a supportive team environment.
- Why this job: Make a real difference by connecting people to what matters most every day.
- Qualifications: No experience needed; just bring your problem-solving mindset and passion for helping others.
The predicted salary is between 29000 - 36200 £ per year.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and make their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The other stuff we are looking for
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to remain composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off, plus the option to buy and sell up to 5 extra days.
- A 4-day working week – after training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next Steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match.
Field Service Engineer in Suffolk employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Suffolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the Field Service Engineer role. We want to see your problem-solving mindset and passion for helping customers shine through!
✨Tip Number 3
Show off your personality! The role is all about connecting with people, so let your friendly side come through during the interview. Share stories that highlight your ability to adapt and remain composed in tricky situations – it’ll make you memorable!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready. This shows your enthusiasm and helps you figure out if this is the right fit for you. Plus, it gives us a chance to see how you think!
We think you need these skills to ace Field Service Engineer in Suffolk
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for helping customers and any relevant experiences that showcase your problem-solving skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention specific examples of how you've connected with people or resolved issues in the past – it’ll make you stand out!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and avoid jargon. This helps us quickly see why you’d be a great fit for the team and makes it easier for us to connect with you.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates about your application status directly from us.
How to prepare for a job interview at Virgin Media
✨Know Your Tech
Brush up on the technical aspects of broadband, TV, and phone services. Even if you don’t have prior experience, showing that you’ve done your homework will impress the interviewers. They want to see your enthusiasm for learning and problem-solving.
✨Showcase Your People Skills
As a Field Service Engineer, you'll be meeting customers daily. Prepare examples of how you've provided excellent customer service in the past or how you’ve resolved conflicts. This role is about connecting with people, so let your personality shine through!
✨Demonstrate Adaptability
The job involves working in various environments and conditions. Be ready to discuss times when you had to adapt quickly to unexpected situations. Highlighting your ability to stay composed under pressure will show that you’re a great fit for this dynamic role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Ask about the training process or what a typical day looks like for a Field Service Engineer.