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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic reward package with added extras for you and your loved ones.
- Why this job: Make a real impact by inspiring your team and enhancing customer satisfaction every day.
- Qualifications: Experience in fast-paced environments and managing teams with passion and accountability.
- Other info: Embrace a culture of inclusivity and diversity while enjoying excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
As a Store Leader you will bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
Who we are:
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK’s biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can’t wait to see what you can do.
Accessible, inclusive and equitable for all:
Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
We'd also love you to bring:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Store Manager Edinburgh St James employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Edinburgh St James
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values and culture, and think about how your experience aligns with their mission. This will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Since you'll be managing a team, prepare examples of how you've inspired and motivated others in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the role and the company. They might share tips that could give you an edge in the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Virgin Media O2.
We think you need these skills to ace Store Manager Edinburgh St James
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for retail and team leadership shine through. We want to see how you can inspire and motivate a team, so share specific examples of how you've done this in the past!
Customer-Centric Approach: Remember, putting the customer at the heart of everything is key! Highlight your experience in delivering first-class customer experiences and how you’ve engaged your team to do the same. This will resonate with us at Virgin Media O2.
Be Authentic: We value authenticity, so don’t be afraid to be yourself in your application. Share your unique experiences and perspectives that make you a great fit for our diverse team. We’re all about inclusivity here!
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Virgin Media
✨Know Your Values
Before the interview, take some time to understand Virgin Media O2's core values. Think about how your own values align with theirs and be ready to share examples of how you've embodied similar principles in your previous roles.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and motivate your team. Prepare specific examples of how you've successfully managed a team in the past, focusing on your coaching techniques and how you’ve driven performance and engagement.
✨Customer-Centric Mindset
Since putting the customer at the heart of everything is crucial, think of instances where you've gone above and beyond to enhance customer experiences. Be ready to discuss how you can implement this approach in your new role.
✨Data-Driven Decisions
Familiarise yourself with key metrics that impact store performance, such as footfall and trading hours. Be prepared to discuss how you've used data in the past to make informed decisions and improve efficiency within your team.
