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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic reward package with benefits that support you and your loved ones.
- Why this job: Be part of a diverse team and make a real impact in a fast-paced environment.
- Qualifications: Experience in team management and a passion for delivering top-notch customer service.
- Other info: Opportunities for personal growth and a supportive recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
As a Store Manager you will bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
Experience
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team's performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
Other qualities we are looking for
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Store Manager employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values and culture. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate your experience managing teams and delivering customer excellence. Think about specific examples that highlight your skills and achievements.
✨Tip Number 3
Be ready to discuss numbers! Since you'll be responsible for budgets and performance, brush up on how you've used data to drive results in past roles. This will show you're not just a people person but also a numbers whiz.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics, growth opportunities, and how they measure success. It’s a two-way street, and we want to see you engaged!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and team management shine through. We want to see how you can bring our core values to life and create a fantastic customer experience.
Be Specific About Your Experience: Make sure to highlight your relevant experience in fast-paced environments and managing teams. Use specific examples that demonstrate your accountability and ability to drive performance.
Data-Driven Decisions Matter: Don’t forget to mention your experience with data inputs and how you've used them to improve efficiency. We love candidates who can leverage data to make informed decisions and enhance store operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Virgin Media
✨Know Your Numbers
As a Store Manager, you'll need to be comfortable with budgets and profit and loss. Brush up on your financial knowledge and be ready to discuss how you've managed budgets in the past. Bring examples of how you’ve used data to drive performance and improve efficiency.
✨Showcase Your Leadership Style
You’ll be managing a team, so it’s crucial to demonstrate your leadership skills. Prepare to share specific examples of how you’ve motivated and engaged your team in previous roles. Highlight any coaching experiences and how they led to improved performance.
✨Customer-Centric Mindset
Since putting the customer at the heart of your thinking is key, think of instances where you’ve delivered exceptional customer experiences. Be ready to discuss how you’ve handled customer feedback and adapted your approach to meet their needs.
✨Adaptability is Key
Retail can be unpredictable, so show that you can adapt to changing business needs. Prepare examples of how you’ve successfully navigated challenges or changes in your previous roles. This will demonstrate your flexibility and problem-solving skills.