At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Dynamic company focused on connecting people with essential services.
- Benefits: Starting salary of £29,000, private medical cover, and a 4-day work week.
- Other info: Full training provided with a dedicated mentor for ongoing support.
- Why this job: Make a real difference while enjoying freedom and variety in your work.
- Qualifications: Problem-solving mindset, organised approach, and a UK manual driving licence.
The predicted salary is between 29000 - 36200 £ per year.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
Responsibilities
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
What We're Looking For
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
- A UK manual driving licence.
Benefits
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – after training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Field Service Engineer in Southampton employer: Virgin Media
Join a dynamic team as a Field Service Engineer, where you'll enjoy the freedom of working outdoors and the excitement of meeting new people every day. With a strong focus on employee growth, we offer comprehensive training, a dedicated mentor, and a unique 4-day working week that promotes work-life balance. Our competitive salary, generous benefits, and supportive work culture make us an excellent employer for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Southampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the Field Service Engineer role. Think about how you’d handle technical issues and customer interactions, as these will be key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested and keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Engineer in Southampton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a difference in people's lives, so share any relevant experiences or stories that highlight this passion.
Be Methodical and Organised:Since the role requires a methodical approach, make sure your application reflects this. Structure your CV and cover letter clearly, using bullet points where necessary. This will show us that you can communicate effectively and keep things organised, just like you'll need to in the job.
Adaptability is Key:We love candidates who can adapt to different situations. In your application, mention times when you've had to think on your feet or adjust to unexpected challenges. This will demonstrate your problem-solving mindset and readiness for the dynamic nature of the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can fit into our team.
How to prepare for a job interview at Virgin Media
✨Know Your Tech
Even if you don't have direct experience, brush up on the basics of broadband, TV, and phone services. Familiarise yourself with common technical issues and solutions. This will show your problem-solving mindset and passion for helping customers.
✨Showcase Your People Skills
Since this role is all about connecting with people, be ready to share examples of how you've provided exceptional service in the past. Think of times when you made a customer smile or resolved an issue effectively. This will highlight your ability to adapt and stay composed in various situations.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your time and tasks. Being methodical and organised is key in this role, especially when you're out and about. Bring up any tools or techniques you use to stay on top of your work, as this will resonate well with the interviewers.
✨Be Ready for the Outdoors
Since you'll be working outside in all weather conditions, express your enthusiasm for this aspect of the job. Share any relevant experiences that demonstrate your comfort with heights or outdoor work. This will show that you're not just capable but also excited about the role!
