At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while resolving technical issues.
- Company: Join a dynamic team dedicated to connecting people with what matters most.
- Benefits: Earn up to £36,200, enjoy private medical cover, and take 25 days off plus your birthday.
- Other info: Enjoy a 4-day work week with excellent career progression and support.
- Why this job: Experience variety every day and make a real difference in customers' lives.
- Qualifications: UK driving licence, problem-solving mindset, and a passion for helping others.
The predicted salary is between 29000 - 36200 £ per year.
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
Responsibilities
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Qualifications
- UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- Live in one of the specified postcodes.
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
Benefits
- Starting salary of £29,000 with potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Field Service Engineer in Sheffield employer: Virgin Media
As a Field Service Engineer, you'll join a dynamic team that values connection and customer satisfaction above all. With a unique 4-day working week, comprehensive training, and a supportive work culture, you'll have the opportunity to grow both personally and professionally while enjoying the freedom of working outdoors. Our commitment to employee well-being is reflected in our generous benefits package, including private medical cover and extensive leave policies, making us an exceptional employer in the industry.
