Senior Field Insight Specialist

Summary

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Location

United Kingdom

Job Family

Digital & Technology

Job Type

Full Time

Posted Date

09-Sep-2026

Ref #

74271
Join our Field Insight team as a Senior Field Insight Specialist, where you will play a key role in shaping how we understand and improve field performance across our technician workforce. This is an opportunity to bring data to life, using insight to influence decisions that directly impact customer experience and operational efficiency. In this role, you will work with large datasets and modern visualisation tools to uncover trends, challenge assumptions and drive meaningful change. You will partner closely with stakeholders, using clear storytelling and strong analytical thinking to highlight opportunities and guide smarter, more effective decision making
Who we are
At Virgin Media O2, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O2 keeps people connected on the move with award-winning coverage. We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys. Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You'll work with people who back good ideas and give you plenty of room to grow. So if you're looking for a place where you can feel supported, trusted and genuinely valued, you'll feel right at home here. Our ways of workingWe're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn't just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.**Accessible, inclusive and equitable for all **We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O2 is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported. When you work with us, you'll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.
The must haves
In order to be considered, you must have the following experience;

• Extensive experience in an insight or analytical role
• Strong technical capability in SQL, Excel and PowerPoint, with demonstrable knowledge of Tableau
• Experience analysing large datasets to generate actionable insights
• Proven track record of delivering analysis that influences business or financial decisions The other stuff we are looking for We'd also love you to bring;
• Strong stakeholder management and the ability to communicate with impact at all levels
• Experience working in an operational or field-based environment
• Excellent planning and organisational skills with the ability to manage multiple priorities
• A passion for problem solving and identifying opportunities to improve performance What's in it for you We know life isn't just about work, so our benefits are built to support you in the moments that matter. You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off. And there's more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You'll even get access to the Virgin Family platform and the O2 Priority app, with exclusive rewards, experiences and chances to attend events at The O2 and beyond. Next steps If this feels like a place where you can belong, we'd love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment. We'll also ask about any adjustments you might need, and we'll do our best to make them happen. We review applications and interview throughout the advert window, so it's worth applying sooner rather than later. If you're offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check. LI-NH1

Summary
United Kingdom

09-Sep-2026

Full Time

Job Ref:

74271

Summary

Press space or enter keys to toggle section visibility
Location

United Kingdom

Job Family

Digital & Technology

Job Type

Full Time

Posted Date

09-Sep-2026

Ref #

74271
Join our Field Insight team as a Senior Field Insight Specialist, where you will play a key role in shaping how we understand and improve field performance across our technician workforce. This is an opportunity to bring data to life, using insight to influence decisions that directly impact customer experience and operational efficiency. In this role, you will work with large datasets and modern visualisation tools to uncover trends, challenge assumptions and drive meaningful change. You will partner closely with stakeholders, using clear storytelling and strong analytical thinking to highlight opportunities and guide smarter, more effective decision making
Who we are
At Virgin Media O2, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O2 keeps people connected on the move with award-winning coverage. We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys. Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You'll work with people who back good ideas and give you plenty of room to grow. So if you're looking for a place where you can feel supported, trusted and genuinely valued, you'll feel right at home here. Our ways of workingWe're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn't just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.**Accessible, inclusive and equitable for all **We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O2 is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported. When you work with us, you'll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.
The must haves
In order to be considered, you must have the following experience;

• Extensive experience in an insight or analytical role
• Strong technical capability in SQL, Excel and PowerPoint, with demonstrable knowledge of Tableau
• Experience analysing large datasets to generate actionable insights
• Proven track record of delivering analysis that influences business or financial decisions The other stuff we are looking for We'd also love you to bring;
• Strong stakeholder management and the ability to communicate with impact at all levels
• Experience working in an operational or field-based environment
• Excellent planning and organisational skills with the ability to manage multiple priorities
• A passion for problem solving and identifying opportunities to improve performance What's in it for you We know life isn't just about work, so our benefits are built to support you in the moments that matter. You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off. And there's more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You'll even get access to the Virgin Family platform and the O2 Priority app, with exclusive rewards, experiences and chances to attend events at The O2 and beyond. Next steps If this feels like a place where you can belong, we'd love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment. We'll also ask about any adjustments you might need, and we'll do our best to make them happen. We review applications and interview throughout the advert window, so it's worth applying sooner rather than later. If you're offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check. LI-NH1

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