Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer care and meet store goals as an O2 Retail Advisor.
- Company: Join O2, a leader in providing unique digital experiences.
- Benefits: Enjoy competitive pay, 23 days leave, and a great pension scheme.
- Why this job: Be part of a supportive team that values personal development and customer connections.
- Qualifications: Interest in technology and strong communication skills are essential.
- Other info: Flexible hours with plenty of notice to fit your schedule.
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store’s wider goals. At O2, we take pride in offering a unique customer experience. We will train and empower you to deliver this by getting to know the customers, understanding their needs, and recommending the best products and services to improve their digital lives.
You are a key player in creating memorable moments for our customers and helping our store thrive. Here’s what you need to know:
What you’ll do
-
Become an expert in all things O2, promoting our products, services, and brand.
-
Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
-
Take ownership of your own performance and contribute to the overall success of O2.
-
Embrace opportunities for personal development with support from store leadership and O2 resources.
-
Good active listening skills to understand our customer needs and preferences;
-
Empathy to relate to our customers and provide a personalised service;
-
Excellent communication skills to convey information and instructions clearly, as well as handle customer complaints and resolve issues effectively;
-
Self-motivated to hit agreed sales targets.
The other stuff we are looking for
-
Has an interest in technology, with a willingness to continuously expand your knowledge.
-
Competitive hourly rate of £11.81, with the potential to earn more through our accreditation programme.
-
23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
-
An excellent pension scheme, matching up to 10%
-
Employee BUPA medical cover, health care plan and life assurance
-
A host of Family Friendly policies e.g., neonatal leave, 14-week paternity leave and carers leave.
-
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters
Next steps
Begin your journey with us through a seamless recruitment process:
-
Once you’ve submitted an application, the next steps of the process if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview.
-
If the initial conversation goes well, we will book you in with the hiring manager for a comprehensive interview at the store.
-
Impress during the interview, and upon success, you’ll receive your offer to kick start your training and join our experienced and inclusive team!
Retail Advisor, 30hrs, Exeter employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 30hrs, Exeter
✨Tip Number 1
Familiarize yourself with O2's products and services before your interview. Being knowledgeable about what you will be promoting shows your enthusiasm and readiness to engage with customers.
✨Tip Number 2
Practice your active listening skills. During the interview, demonstrate how you can understand customer needs and preferences, as this is crucial for the Retail Advisor role.
✨Tip Number 3
Showcase your empathy and communication skills by sharing examples from your past experiences where you successfully resolved customer issues or provided personalized service.
✨Tip Number 4
Be prepared to discuss your motivation and strategies for meeting sales targets. Highlight any previous achievements in sales or customer service to illustrate your self-motivation.
We think you need these skills to ace Retail Advisor, 30hrs, Exeter
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Retail Advisor position. Understand the key responsibilities and skills required, such as customer care, communication, and technology interest.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous retail experience, customer service roles, or technology-related knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention specific examples of how you've met targets or improved customer experiences in past roles.
Prepare for the Interview: Research common interview questions for retail positions and practice your responses. Be ready to discuss how you would handle customer complaints and provide personalized service.
How to prepare for a job interview at Virgin Media
✨Show Your Flexibility
Since flexibility is essential for the role, be prepared to discuss your availability and willingness to work additional hours. Highlight any past experiences where you adapted to changing schedules or demands.
✨Demonstrate Customer Care Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Focus on your active listening skills and how you empathized with customers to meet their needs.
✨Know O2 Inside Out
Research O2's products, services, and brand values before the interview. Be ready to discuss how you can promote these effectively and share your thoughts on what makes O2 unique.
✨Emphasize Teamwork
Discuss your experience working in teams and how you contributed to achieving collective goals. Show that you understand the importance of collaboration in meeting store targets.
