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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the best products.
- Company: Join Virgin Media O2, where every interaction is meaningful.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Why this job: Be part of a supportive team and grow in a fast-paced retail environment.
- Qualifications: Confidence, communication skills, and a passion for technology.
- Other info: Receive tailored training and enjoy excellent career development opportunities.
The predicted salary is between 10 - 15 £ per hour.
Location: Witney
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers.
You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Retail Advisor, 20hrs, Witney employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs, Witney
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your confidence and communication skills, which are key for a Retail Advisor.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past roles where you delivered great customer service or worked as part of a team. This will help you demonstrate your proactive attitude and team spirit.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Retail Advisor, 20hrs, Witney
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous retail or customer service roles and how they’ve prepared you for this position with us at Virgin Media O2.
Show Your Passion: We love candidates who are genuinely interested in technology and customer service. Share examples of how you’ve gone above and beyond to help customers in the past, and why you’re excited about working with our innovative products.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in a retail environment. And remember, apply through our website for the best chance!
How to prepare for a job interview at Virgin Media
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them stand out in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you built rapport and tailored solutions to meet their needs – this will resonate well with the interviewers.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to adapt to different shifts and work collaboratively with a team. Share instances where you’ve worked in a fast-paced environment and how you contributed to team goals. This will show that you’re ready to thrive in their dynamic setting.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in the role. It shows that you’re engaged and serious about the position, plus it gives you a chance to learn more about the company culture.
