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For Companies At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and a supportive team with tailored training.
- Why this job: Shape memorable customer experiences while growing your career in a dynamic retail setting.
- Qualifications: Confidence, communication skills, and a passion for technology are essential; retail experience is a plus.
- Other info: Receive exceptional training and opportunities for progression through our accreditation programme.
Location: Cirencester
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing:
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors:
The must haves
The other stuff we are looking for
What\’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Retail Advisor, 16hrs, Cirencester employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Cirencester
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the technology and how it benefits customers will help you engage more effectively during interviews and assessments.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for the types of interactions you'll have as a Retail Advisor, showcasing your ability to build rapport and recommend solutions.
✨Tip Number 3
Demonstrate your flexibility and resilience by sharing examples from past experiences where you've adapted to changing situations or handled difficult customers. This will highlight your suitability for the fast-paced retail environment.
✨Tip Number 4
Show your enthusiasm for technology and its impact on everyday life. Being genuinely interested in how tech can improve customer experiences will resonate well with the hiring team and set you apart from other candidates.
We think you need these skills to ace Retail Advisor, 16hrs, Cirencester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills, such as customer service and communication.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific examples of how you have delivered great customer service in the past and how you can contribute to the team.
Prepare for the Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role's focus on delivering exceptional service.
✨Demonstrate Your Knowledge of Technology
Since Virgin Media O2 values a genuine interest in technology, be prepared to discuss how technology can enhance customer experiences. Familiarise yourself with their products and services so you can speak confidently about them during the interview.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well in a team. Share instances where you collaborated with colleagues to achieve a common goal, as this role requires a proactive attitude and team spirit to thrive in a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to handle difficult customers or adapt to changing situations, and be ready to explain how you managed those challenges effectively.
