At a Glance
- Tasks: Manage supplier orders and ensure top-notch service delivery for customers.
- Company: Join Virgin Media O, a leader in telecommunications with a focus on diversity.
- Benefits: Enjoy Bupa healthcare, generous holidays, and perks like electric vehicle leases.
- Other info: Dynamic role with opportunities for growth and a supportive work environment.
- Why this job: Be the key player in delivering exceptional customer experiences and solving real problems.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Regional Coordinator, you will manage 3rd‑party supplier orders throughout the provisioning life cycle, handling day‑to‑day issues, problems and queries as they arise, and ensuring service delivery to meet customer expectations and provisioning targets. The Regional Coordinator will effectively communicate order progression updates to customers and partners, provide first‑class customer service, track and update the system, maintain current notes, manage jeopardy of orders, and flag issues to ensure successful delivery.
Responsibilities
- Manage 3rd‑party supplier orders throughout the provisioning lifecycle.
- Handle day‑to‑day issues, problems and queries that arise.
- Ensure customer expectations and provisioning targets are met.
- Communicate order progression updates to customers and partners.
- Deliver first‑class customer service internally and externally.
- Track and update the appropriate system to maintain up‑to‑date notes.
- Manage jeopardy of orders in the work stack.
- Call out issues to guarantee successful delivery of orders.
Qualifications
- Experience in a customer‑focused role with a demonstrable understanding of excellent customer service.
- Competence in Excel due to reporting requirements.
- Strong verbal and written communication skills; ability to present on calls with external partners and deliver information to diverse audiences.
- Methodical with high attention to detail.
- Experience prioritising varied workloads, using excellent organisational skills; resilience and the ability to challenge partners constructively.
- Knowledge of telecommunications and construction beneficial.
- Understanding of root‑cause/trend analysis.
Benefits
- Bupa healthcare, wellbeing support, life cover, a pension, generous holiday and birthday off.
- Optional electric‑vehicle lease, Cycle2Work schemes, dental insurance, neurodiversity assessments and discounts on broadband, TV and mobile.
- Access to the Virgin Family platform, O Priority app, exclusive rewards, experiences and event opportunities.
Virgin Media O is an equal‑opportunity employer committed to diversity, equity and inclusion.
Regional Operations & Customer Delivery Lead employer: Virgin Media
At Virgin Media O, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. As a Regional Operations & Customer Delivery Lead, you will benefit from comprehensive healthcare, generous holiday allowances, and unique perks like electric vehicle leasing and discounts on services, all while working in a supportive environment that champions diversity and inclusion. Join us to grow your career in a dynamic telecommunications setting where your contributions directly impact customer satisfaction and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations & Customer Delivery Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and order management. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or resolved issues effectively. This will demonstrate your ability to handle the day-to-day challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Regional Operations & Customer Delivery Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing supplier orders and delivering excellent customer service. We want to see how your skills align with the role of Regional Coordinator!
Showcase Your Communication Skills:Since strong verbal and written communication is key for this role, don’t shy away from demonstrating these skills in your application. Use clear, concise language and provide examples of how you've effectively communicated with customers and partners in the past.
Highlight Your Organisational Skills:We love a methodical approach! Make sure to mention any experience you have in prioritising workloads and managing multiple tasks. This will show us that you can handle the day-to-day issues that come up in the provisioning lifecycle.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Media
✨Know Your Stuff
Make sure you understand the ins and outs of managing 3rd-party supplier orders. Brush up on the provisioning lifecycle and be ready to discuss how you've handled similar issues in the past. This shows you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about delivering first-class customer service, prepare examples of how you've gone above and beyond for customers. Think about specific situations where you resolved issues or improved service delivery, and be ready to share those stories.
✨Excel at Excel
Given the reporting requirements, make sure you're comfortable with Excel. Be prepared to discuss how you've used it in previous roles, whether it's for tracking orders or analysing data. If you have any tips or tricks up your sleeve, don’t hesitate to mention them!
✨Communicate Clearly
Strong verbal and written communication skills are key for this position. Practice explaining complex ideas simply and clearly, as you'll need to present information to diverse audiences. Consider doing a mock interview with a friend to refine your delivery.
