At a Glance
- Tasks: Manage supplier orders and ensure top-notch service delivery.
- Company: Join Virgin Media O, a leader in telecommunications with a focus on diversity.
- Benefits: Enjoy Bupa healthcare, generous holidays, and exclusive perks like electric vehicle leases.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the key link between customers and suppliers, making a real impact every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Regional Coordinator, you will manage 3rd‑party supplier orders throughout the provisioning life cycle, handling day‑to‑day issues, problems and queries as they arise, and ensuring service delivery to meet customer expectations and provisioning targets. The Regional Coordinator will effectively communicate order progression updates to customers and partners, provide first‑class customer service, track and update the system, maintain current notes, manage jeopardy of orders, and flag issues to ensure successful delivery.
Responsibilities
- Manage 3rd‑party supplier orders throughout the provisioning lifecycle.
- Handle day‑to‑day issues, problems and queries that arise.
- Ensure customer expectations and provisioning targets are met.
- Communicate order progression updates to customers and partners.
- Deliver first‑class customer service internally and externally.
- Track and update the appropriate system to maintain up‑to‑date notes.
- Manage jeopardy of orders in the work stack.
- Call out issues to guarantee successful delivery of orders.
Qualifications
- Experience in a customer‑focused role with a demonstrable understanding of excellent customer service.
- Competence in Excel due to reporting requirements.
- Strong verbal and written communication skills; ability to present on calls with external partners and deliver information to diverse audiences.
- Methodical with high attention to detail.
- Experience prioritising varied workloads, using excellent organisational skills; resilience and the ability to challenge partners constructively.
- Knowledge of telecommunications and construction beneficial.
- Understanding of root‑cause/trend analysis.
Benefits
- We offer Bupa healthcare, wellbeing support, life cover, a pension, generous holiday and birthday off.
- Additional perks include optional electric‑vehicle lease, Cycle2Work schemes, dental insurance, neurodiversity assessments and discounts on broadband, TV and mobile.
- Access to the Virgin Family platform, O Priority app, exclusive rewards, experiences and event opportunities.
Virgin Media O is an equal‑opportunity employer committed to diversity, equity and inclusion.
Regional Coordinator employer: Virgin Media
At Virgin Media O, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. As a Regional Coordinator, you will benefit from comprehensive healthcare, generous holiday allowances, and unique perks like electric vehicle leasing and discounts on services, all while working in a supportive environment that values diversity and inclusion. Join us to make a meaningful impact in the telecommunications sector while enjoying opportunities for professional development and a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Regional Coordinator role. Think about how you’d handle day-to-day issues and communicate effectively with customers and partners.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or prioritised workloads in previous roles. This will highlight your ability to handle the demands of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Regional Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Regional Coordinator role. Highlight your customer service experience and any relevant competencies in Excel, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your ability to handle day-to-day issues and your knack for effective communication with customers and partners.
Showcase Your Organisational Skills:In your application, give examples of how you've managed varied workloads and prioritised tasks in the past. We love seeing candidates who can juggle multiple responsibilities while maintaining attention to detail.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Virgin Media
✨Know Your Stuff
Make sure you understand the role of a Regional Coordinator inside out. Familiarise yourself with the provisioning lifecycle and how to manage 3rd-party supplier orders. Brush up on your knowledge of telecommunications and construction, as this could give you an edge.
✨Showcase Your Customer Service Skills
Since this role is all about delivering first-class customer service, be ready to share examples from your past experiences. Think of specific situations where you handled issues or queries effectively, and how you ensured customer satisfaction.
✨Excel at Excel
Given that competence in Excel is a requirement, make sure you're comfortable with reporting and data management. You might want to practice creating reports or tracking data to demonstrate your skills during the interview.
✨Communicate Clearly
Strong verbal and written communication skills are crucial for this position. Prepare to discuss how you would communicate order updates to customers and partners. Practise presenting information clearly and concisely, as this will show your ability to engage diverse audiences.
