At a Glance
- Tasks: Oversee credit operations, monitor risks, and drive improvements for customer outcomes.
- Company: Join Virgin Media O2, a leader in transforming customer experiences.
- Benefits: Enjoy hybrid working flexibility and a supportive, collaborative environment.
- Other info: Be part of an exciting journey in the future of connectivity.
- Why this job: Make a real impact on customer outcomes and shape risk strategies.
- Qualifications: Experience in operational or credit risk within a regulated environment.
The predicted salary is between 60000 - 75000 £ per year.
We're looking for a Risk and Operational Control Manager - Credit Risk to help drive strong customer outcomes, strengthen controls, and ensure our end-to-end credit proposition performs at its best. In this role, you'll provide oversight of our end-to-end credit proposition, ensuring it operates effectively, compliantly and with the customer at its heart.
Key Responsibilities
- Oversee credit underwriting operations across both in-house and third-party suppliers
- Monitor conduct and risk MI, taking action to ensure strong outcomes across the business
- Embed robust control frameworks aligned to FCA Consumer Duty and regulatory expectations
- Identify, assess and mitigate operational and enterprise risks impacting customer outcomes
- Partner with teams across Credit Operations, IT, Finance and supplier networks
- Drive continuous improvement and contribute to governance and assurance activities
- Lead and develop an in-house underwriting team, including resource and budget management; deliver operational risk oversight across customer journeys and channels
- Lead root-cause analysis into operational and conduct risks, implementing preventative controls
- Develop and manage credit risk dashboards and MI for leadership forums
- Own risk and control activity, including action planning, issue resolution and audit readiness
- Support supplier performance management and cost optimisation
- Monitor service standards, complaints, SLAs and customer experience indicators
We're looking for someone who combines strong risk expertise with a proactive, solutions-focused mindset.
Desired Experience and Skills
- Experience in operational risk, credit risk, conduct or compliance within a regulated environment
- Strong understanding of customer outcomes, regulatory frameworks and risk management
- Ability to influence and collaborate across multiple teams and external partners
- Confidence using MI and data to inform decision-making
- A structured approach to problem-solving and control design; a high-impact role with real influence across Credit Risk and Operations
Benefits and Working Flexibility
- Opportunity to shape strategy, governance and customer outcomes
- A collaborative, supportive and forward-thinking environment
- Excellent hybrid working flexibility, with UK-wide location options
If you're passionate about delivering great customer outcomes, strengthening risk frameworks and driving meaningful change – we'd love to hear from you. At Virgin Media O2, we're on an exciting journey – transforming how we deliver brilliant customer experiences while meeting evolving regulatory expectations. From mobile and broadband to innovative digital services, we're shaping the future of connectivity – and credit risk plays a vital role in that.
Risk and Operational Control Manager - Credit Risk in Reading employer: Virgin Media
At Virgin Media O2, we pride ourselves on being an excellent employer that fosters a collaborative and supportive work culture. As a Risk and Operational Control Manager - Credit Risk, you will have the opportunity to shape strategy and governance while enjoying excellent hybrid working flexibility across the UK. We are committed to employee growth, offering meaningful opportunities to influence customer outcomes and drive continuous improvement in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Risk and Operational Control Manager - Credit Risk in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their goals, especially around customer outcomes and risk management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We recommend focusing on common questions related to operational risk and credit risk, so you can confidently showcase your expertise when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. We suggest reiterating your enthusiasm for the role and how you can contribute to their mission of delivering great customer outcomes.
We think you need these skills to ace Risk and Operational Control Manager - Credit Risk in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Risk and Operational Control Manager role. Highlight your experience in operational risk and credit risk, and don’t forget to showcase how you’ve driven strong customer outcomes in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at StudySmarter. Be sure to mention your understanding of regulatory frameworks and customer outcomes.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've approached problem-solving in a structured way. We want to see how you’ve identified and mitigated risks in past roles, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Virgin Media
✨Know Your Risk Frameworks
Make sure you brush up on your knowledge of regulatory frameworks and risk management principles. Be ready to discuss how these frameworks apply to customer outcomes and operational controls, as this will show your understanding of the role's requirements.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to use MI and data in decision-making. Bring examples of how you've used data to inform risk assessments or improve operational processes in previous roles. This will highlight your analytical mindset and problem-solving skills.
✨Collaborate Like a Pro
Since the role involves partnering with various teams, think of examples where you've successfully collaborated across departments. Be ready to discuss how you influenced others and drove change, as this will showcase your teamwork and communication skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your approach to risk management and operational oversight. Think through potential challenges you might face in the role and how you would address them, demonstrating your proactive and solutions-focused mindset.
