At a Glance
- Tasks: Shape customer experiences and enhance digital journeys for Virgin Media users.
- Company: Join Virgin Media O2, a leader in digital innovation and customer service.
- Benefits: Comprehensive rewards package, inclusive culture, and support for you and your loved ones.
- Other info: Work with diverse teams in an agile setting, driving innovation and improvement.
- Why this job: Make a real impact on customer satisfaction and business growth in a dynamic environment.
- Qualifications: Experience in cross-sell/upsell strategies and user research collaboration.
The predicted salary is between 60000 - 75000 € per year.
This is an opportunity to play a key role in shaping how Virgin Media customers manage, upgrade and get more value from their services while they are already with us. As Senior Product Owner for In-Life Stores and Cross Sell and Upsell, you will own critical digital journeys that support customers mid‑contract, helping them make confident choices that work for them and for the business. You will lead the evolution of our in‑life digital store experience, bringing together commercial goals, customer needs and technical delivery. Working closely with UX, engineering, analytics and a broad stakeholder group, you will use insight, experimentation and user research to prioritise the right problems, design better experiences and land improvements that drive retention, reduce avoidable contact and grow lifetime value.
Responsibilities
- Deliver customer‑facing digital or eCommerce self‑serve journeys, ideally within a subscription‑based environment.
- Own and evolve in‑life customer experiences such as plan management, upgrades or add‑ons.
- Define and prioritise product roadmaps using customer insight, data and commercial outcomes.
- Work in agile, cross‑functional product teams with technology and design partners.
- Manage stakeholders effectively in complex, matrixed organisations.
Qualifications
- Experience of cross‑sell and upsell propositions for existing customers.
- Hands‑on use of experimentation, A/B testing or optimisation techniques.
- Direct involvement in user research and close collaboration with UX teams.
- Familiarity with telco or large‑scale digital platforms.
- A strong customer‑first mindset that consistently balances value for customers and the business.
Benefits
Working at Virgin Media O2 you get a comprehensive reward package bursting with benefits, designed to support you and your loved ones no matter what life throws your way. Our culture celebrates diversity, inclusivity and the best versions of ourselves every day.
Product Owner (In-Life) employer: Virgin Media
At Virgin Media O2, we pride ourselves on being an exceptional employer that champions a culture of inclusivity and diversity, ensuring every employee can thrive. As a Product Owner in our dynamic team, you will enjoy a comprehensive benefits package and ample opportunities for professional growth, all while contributing to innovative digital experiences that enhance customer satisfaction. Join us in a vibrant work environment where your insights and creativity will directly impact our customers' journeys and the overall success of the business.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner (In-Life)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Virgin Media through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their products inside out. Dive into how Virgin Media's services work and think about how you can enhance customer experiences. Show them you’re not just a fit for the role, but a fit for their mission!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in previous roles, especially around cross-sell and upsell strategies. This will help you stand out as someone who can drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Virgin Media family.
We think you need these skills to ace Product Owner (In-Life)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with digital journeys and customer management. We want to see how your skills align with our goals at Virgin Media, so don’t hold back on showcasing relevant projects!
Showcase Your Customer-First Mindset:In your application, emphasise your understanding of customer needs and how you've previously balanced those with business objectives. We love candidates who can demonstrate a strong customer-first approach, so share specific examples!
Highlight Your Collaborative Spirit:Since we work in agile, cross-functional teams, it’s important to show us how you’ve successfully collaborated with UX, engineering, and other stakeholders. Share stories that illustrate your teamwork and communication skills!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Virgin Media
✨Know Your Product Inside Out
Before the interview, make sure you understand Virgin Media's products and services thoroughly. Familiarise yourself with their digital journeys, especially around customer management and upgrades. This will help you speak confidently about how you can enhance these experiences.
✨Showcase Your Data Skills
Be prepared to discuss your experience with data-driven decision-making. Highlight any past projects where you used customer insights or A/B testing to improve product offerings. This will demonstrate your ability to prioritise effectively and drive retention.
✨Emphasise Collaboration
Since the role involves working closely with UX, engineering, and various stakeholders, share examples of how you've successfully collaborated in cross-functional teams. Talk about how you’ve managed stakeholder expectations and navigated complex organisational structures.
✨Customer-Centric Mindset
Make it clear that you have a strong customer-first approach. Prepare to discuss how you balance customer needs with business goals, and provide examples of how you've designed solutions that benefit both parties. This will resonate well with their focus on enhancing customer value.
