At a Glance
- Tasks: Troubleshoot network issues and collaborate with teams to ensure top-notch service.
- Company: Join Virgin Media O, a leader in connectivity and employee satisfaction.
- Benefits: Enjoy Bupa healthcare, generous holiday, and perks like birthday off and discounts.
- Other info: Great career growth opportunities in a dynamic, supportive environment.
- Why this job: Be part of a team that values curiosity and innovation in tech.
- Qualifications: Proven network experience and strong communication skills required.
The predicted salary is between 33075 - 40425 £ per year.
Working in a fast-paced operational environment, you'll troubleshoot and resolve escalated network and service issues, carry out proactive monitoring and health checks, and collaborate closely with specialist teams and external partners.
You'll also identify service trends, contribute to continuous improvement initiatives, support the development of colleagues, and help maintain the high standards of service our O2 Business customers expect.
- The other stuff we are looking for, We'd also love you to bring;
- Proven network experience within a technical or operational environment.
- Strong Network Operations Centre experience within a 24x7 environment.
- Experience troubleshooting WAN and LAN environments using Cisco, Nokia or Juniper CLI.
- Strong knowledge of Virgin Media and O2 network environments.
- Strong communication skills with the ability to explain technical issues clearly.
- Experience of Wi Fi networks, including Cisco Meraki.
- Knowledge of ITIL principles and service management best practice. Industry-recognised networking qualifications such as Comp TIA Network+ or Cisco CCNA.
- Experience with network monitoring, ticketing and service management tools.
- Coaching, mentoring or supporting less experienced engineers.
At Virgin Media O , we connect people to the moments that matter most.
Virgin Media leads the UK for broadband reliability, speed and overall performance, while O keeps people connected on the move with award-winning coverage.
We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys.
Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other.
We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.
- The must haves
- In order to be considered, you must have the following experience
We know life isn't just about work, so our benefits are built to support you in the moments that matter.
- You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday -plus your birthday off.
- And there's more.
- Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile.
- You'll even get access to the Virgin Family platform and the O Priority app, with exclusive rewards, experiences and chances to attend events at The O and beyond.
- #J-18808-Ljbffr
Business Response Shift Engineer in Peterborough employer: Virgin Media
Virgin Media in Park Central is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal environment for those looking to make a meaningful impact in the field of Business Continuity and Disaster Recovery.
