At a Glance
- Tasks: Lead and enhance performance across our managed service partners.
- Company: Join a dynamic team at Virgin Media O, focused on innovation and collaboration.
- Benefits: Enjoy Bupa healthcare, generous holiday, and exclusive rewards.
- Other info: Be part of an inclusive workplace that values diversity and growth.
- Why this job: Shape operational success and drive impactful service improvements.
- Qualifications: Experience in managed services and strong communication skills required.
The predicted salary is between 60000 - 68231 £ per year.
Overview
As an Operational Performance Manager within our Technology Service and Operations team, you will shape and drive the performance of our managed service partners.
Working as a key link between internal teams and external suppliers, you will ensure delivery aligns with operational goals, contractual commitments and customer expectations.
Responsibilities
- Lead governance and operational oversight across partner ecosystems.
- Identify and implement service improvement opportunities using data and stakeholder insight.
- Manage escalations and drive accountability to meet KPIs, SLAs and service reporting standards.
- Collaborate with internal teams and external partners to ensure service delivery aligns with business objectives.
- Provide performance reporting and analysis to senior management.
Qualifications
- Experience supporting fixed‑voice TDM architecture and services for business and consumer customers.
- Strong experience in managed services, supplier or partner management, or service governance.
- Proven ability to manage complex operational relationships across internal and external stakeholders.
- Experience working with performance frameworks including KPIs, SLAs and service reporting.
- Demonstrated ability to balance collaboration with accountability.
- Experience driving continuous service improvement initiatives.
- Strong communication and influencing skills across multiple levels.
- Ability to lead operational governance forums and manage escalations effectively.
- Experience supporting audit, assurance or compliance activities.
- A collaborative approach with a focus on building strong working relationships.
Benefits
You will receive Bupa healthcare, wellbeing support, life cover, a pension and generous holiday—including your birthday off—and optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments and discounts on broadband, TV and mobile.
You will also have access to the Virgin Family platform and the O Priority app with exclusive rewards, experiences and events.
Equal Opportunity Statement
Virgin Media O is an equal opportunities employer and we work hard to remove bias and barriers.
We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
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