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- Tasks: Deliver exceptional customer care and meet store goals as an O2 Retail Advisor.
- Company: Join O2, a leader in providing unique digital experiences.
- Benefits: Enjoy competitive pay, 23 days leave, and family-friendly policies.
- Why this job: Be part of a supportive team that values personal development and customer connection.
- Qualifications: Good listening, empathy, communication skills, and a passion for technology are essential.
- Other info: Flexible hours with plenty of notice to fit your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store’s wider goals. At O2, we take pride in offering a unique customer experience. We will train and empower you to deliver this by getting to know the customers, understanding their needs, and recommending the best products and services to improve their digital lives.
You are a key player in creating memorable moments for our customers and helping our store thrive. Here’s what you need to know:
What you’ll do
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Become an expert in all things O2, promoting our products, services, and brand.
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Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
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Take ownership of your own performance and contribute to the overall success of O2.
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Embrace opportunities for personal development with support from store leadership and O2 resources.
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule., * Good active listening skills to understand our customer needs and preferences;
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Empathy to relate to our customers and provide a personalised service;
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Excellent communication skills to convey information and instructions clearly, as well as handle customer complaints and resolve issues effectively;
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Self-motivated to hit agreed sales targets.
The other stuff we are looking for
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Has an interest in technology, with a willingness to continuously expand your knowledge.
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Competitive hourly rate of £11.81, with the potential to earn more through our accreditation programme.
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23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
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An excellent pension scheme, matching up to 10%
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Employee BUPA medical cover, health care plan and life assurance
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A host of Family Friendly policies e.g., neonatal leave, 14-week paternity leave and carers leave.
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As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters
Next steps
Begin your journey with us through a seamless recruitment process:
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Once you’ve submitted an application, the next steps of the process if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview.
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If the initial conversation goes well, we will book you in with the hiring manager for a comprehensive interview at the store.
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Impress during the interview, and upon success, you’ll receive your offer to kick start your training and join our experienced and inclusive team!
O2 Retail Advisor employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land O2 Retail Advisor
✨Tip Number 1
Familiarize yourself with O2's products and services. Understanding the unique features and benefits of what we offer will help you engage with customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your active listening skills. During the interview, showcase your ability to listen and respond to customer needs, as this is crucial for delivering outstanding customer care in-store.
✨Tip Number 3
Prepare examples of how you've successfully met sales targets or provided excellent customer service in previous roles. This will help you illustrate your self-motivation and ability to contribute to our store's success.
✨Tip Number 4
Show your enthusiasm for technology and continuous learning. Discuss any relevant experiences or interests that demonstrate your willingness to expand your knowledge, which aligns with our commitment to personal development.
We think you need these skills to ace O2 Retail Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an O2 Retail Advisor. Familiarize yourself with the key skills required, such as active listening, empathy, and excellent communication.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job description. Emphasize any previous customer service roles or experiences that demonstrate your ability to meet sales targets and provide personalized service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully met customer needs in the past and why you want to work at O2.
Prepare for the Interview: If selected for an interview, prepare by practicing answers to common competency-based questions. Think about situations where you've demonstrated the skills O2 values, such as problem-solving and teamwork.
How to prepare for a job interview at Virgin Media
✨Know Your Products
Make sure to familiarize yourself with O2's products and services. Being able to discuss them confidently will show your enthusiasm and expertise, which is crucial for delivering outstanding customer care.
✨Demonstrate Active Listening
During the interview, practice active listening by responding thoughtfully to questions. This skill is essential for understanding customer needs and preferences, so showcasing it will highlight your suitability for the role.
✨Show Empathy
Be prepared to discuss how you would handle various customer scenarios. Demonstrating empathy and a personalized approach in your responses will illustrate your ability to create memorable moments for customers.
✨Highlight Your Flexibility
Since flexibility is key in this role, be ready to talk about your availability and willingness to adapt to changing schedules. This will reassure the interviewer that you can meet the demands of the job.
