At a Glance
- Tasks: Help customers choose tech products and provide solutions for their needs.
- Company: Join Virgin Media, a leading name in connectivity and technology.
- Benefits: Enjoy Bupa healthcare, generous holiday, and discounts on services.
- Other info: Flexible shifts with ongoing training and a supportive team environment.
- Why this job: Make a real impact by creating memorable customer experiences every day.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 20000 - 25000 £ per year.
Overview
As a Retail Advisor, you'll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected.
It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for customers.
Responsibilities
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features such as accessibility tools.
- Take ownership of customer queries, resolve issues and build trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
- Complete induction sessions (2 x 2-day, 30 hours total) covering product knowledge, systems and customer experience within the first two weeks, with ongoing coaching and development thereafter.
- Be part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life.
- Ways of Working
This is a retail role, so flexibility is important.
Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods.
Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.
Company and Inclusion
Virgin Media O is an equal opportunities employer and we work hard to remove bias and barriers.
We want everyone who joins us—and everyone thinking about joining us—to feel seen, heard and supported.
When you work with us, you'll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.
- What matters most
- Confidence and strong communication skills.
- A genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- An open mindset and willingness to learn in a fast-paced retail environment.
- What we’re looking for
If you’re customer-focused, passionate about technology and keen to build your skills through structured training and support, we’d love to hear from you.
About Virgin Media
We connect millions of people across the UK through broadband, mobile, TV and entertainment.
Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices.
We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.
Benefits
- Bupa healthcare, wellbeing support, life cover, a pension and generous holiday — plus your birthday off.
- Discounts on broadband, TV and mobile.
- Cycle2Work schemes.
- Dental insurance and neurodiversity assessments.
- The Virgin Family platform and O Priority.
- Next steps
If this sounds like a place where you could belong, we’d love to hear from you.
The next steps are: complete our quick online application and assessment, and, if successful, have a conversation with one of our friendly recruiters.
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