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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences every day.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic reward package with added extras for you and your loved ones.
- Why this job: Make a real impact by creating a motivated team and enhancing customer satisfaction.
- Qualifications: Experience in fast-paced environments and team leadership is essential.
- Other info: Be part of an inclusive culture that celebrates diversity and empowers everyone.
The predicted salary is between 30000 - 42000 £ per year.
As an Assistant Store Manager you will bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK’s biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can’t wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
- Experience working in a fast paced environment, not necessarily Retail.
- Experience in leading and developing teams.
- Experience delivering first class customer experiences.
- Experience following process and procedures.
- Experience delivering reviews and performance management.
- Experience working towards targets and driving success.
The other stuff we are looking for
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Assistant Store Manager London - Colliers Wood (12month FTC) employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager London - Colliers Wood (12month FTC)
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Media O2's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences. We want to hear about those moments that showcase your ability to inspire and motivate others.
✨Tip Number 3
Be ready to discuss targets! Prepare to talk about how you've met or exceeded goals in previous roles. Highlighting your success in driving performance will definitely catch their attention.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by preparing thoughtful questions about the team and store operations. This not only demonstrates your enthusiasm but also helps you gauge if it’s the right fit for you.
We think you need these skills to ace Assistant Store Manager London - Colliers Wood (12month FTC)
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! We want to see how you can bring our core values to life and create amazing customer experiences. Share specific examples of how you've made a difference in previous roles.
Highlight Your Leadership Skills: As an Assistant Store Manager, you'll be leading a team, so make sure to showcase your experience in developing and motivating others. We love to see how you've inspired your team to achieve their best, so don't hold back on those success stories!
Be Customer-Centric: Remember, the customer is at the heart of everything we do. In your application, emphasise your commitment to delivering first-class customer experiences. Share any relevant experiences where you went above and beyond to meet customer needs.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen to join our team at Virgin Media O2!
How to prepare for a job interview at Virgin Media
✨Know Your Values
Before the interview, take some time to understand Virgin Media O2's core values. Think about how your personal values align with theirs and be ready to share examples of how you've embodied these values in your previous roles.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to lead and inspire a team. Prepare specific examples of how you've successfully led teams in the past, focusing on your coaching and development strategies that resulted in improved performance and engagement.
✨Customer-Centric Mindset
Since putting the customer at the heart of everything is crucial, come equipped with stories that highlight your commitment to delivering exceptional customer experiences. Be ready to discuss how you’ve handled challenging situations while keeping customer satisfaction in mind.
✨Adaptability is Key
The retail environment can change rapidly, so be prepared to discuss times when you've had to adapt to new processes or business needs. Highlight your flexibility and willingness to embrace change, as this will resonate well with the interviewers.
