At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, a leader in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200, enjoy private medical cover, and 25 days annual leave.
- Other info: Receive full training and support with a dedicated mentor guiding your journey.
- Why this job: Make a real difference by connecting people and enjoying a flexible 4-day work week.
- Qualifications: No experience needed; just bring your problem-solving mindset and passion for helping others.
The predicted salary is between 29000 - 36200 £ per year.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Other stuff we are looking for
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we're a great match.
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
Field Service Engineer in Lincolnshire employer: Virgin Media
At Virgin Media and O2, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values connection and customer satisfaction. As a Field Service Engineer, you'll enjoy a unique 4-day working week, competitive salary with performance-based earnings, and comprehensive training to support your growth. With a focus on employee well-being, including private medical cover and generous leave policies, we empower our team to thrive both personally and professionally while making a real difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Lincolnshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills align with the role of a Field Service Engineer. Remember, it’s all about showcasing your problem-solving mindset and passion for helping customers.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They want to see how you’d fit into the team, so don’t be afraid to show your enthusiasm for the role and share any relevant experiences, even if they’re not directly related to the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Field Service Engineer in Lincolnshire
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for helping customers and your problem-solving skills.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we’re looking for. Mention any relevant experiences or attributes that show you can thrive in a dynamic role like a Field Service Engineer.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Virgin Media
✨Know Your Tech
Brush up on the technical aspects of broadband, TV, and phone services. Even if you’re not an expert yet, showing that you’ve done your homework will impress the interviewers and demonstrate your eagerness to learn.
✨Showcase Your People Skills
Since this role is all about connecting with customers, be ready to share examples of how you've helped others in the past. Highlight your problem-solving mindset and any experiences where you’ve turned a challenging situation into a positive outcome.
✨Emphasise Adaptability
The job involves working outdoors and dealing with various situations. Prepare to discuss times when you’ve had to adapt quickly to changes or unexpected challenges. This will show that you can handle the dynamic nature of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team culture, or what a typical day looks like. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
