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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Starting salary of £29,000, private medical cover, and 25 days annual leave.
- Other info: Enjoy a 4-day work week with excellent career progression opportunities.
- Why this job: Make a real difference by connecting people to what matters most every day.
- Qualifications: No experience needed; just a passion for helping customers and problem-solving skills.
The predicted salary is between 29000 - 36200 £ per year.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and make their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The other stuff we are looking for
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to remain composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off, plus the option to buy and sell up to 5 extra days.
- A 4-day working week – after training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next Steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we're a great match.
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
Field Service Engineer in Ipswich employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to problem-solving and customer service. Think of examples from your past experiences where you've made a difference for someone. This will help you shine during the interview!
✨Tip Number 3
Show off your personality! The role is all about connecting with people, so let your friendly side shine through. Be yourself and don’t be afraid to share your passion for helping customers. It’s all about making that personal connection!
✨Tip Number 4
Apply through our website! It’s quick and easy, and you’ll get to complete a video assessment that lets your personality come through. Plus, it shows us you’re serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Engineer in Ipswich
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for helping customers and your problem-solving mindset.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention any relevant experiences, even if they’re not directly related, that showcase your ability to adapt and connect with people.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application and get the ball rolling. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Virgin Media
✨Know Your Tech
Brush up on the technical aspects of broadband, TV, and phone services. Familiarise yourself with common issues customers face and how to resolve them. This will show your problem-solving mindset and passion for helping customers.
✨Showcase Your People Skills
Since this role is all about connecting with people, be ready to share examples of how you've provided exceptional service in the past. Highlight your ability to adapt to different situations and remain composed under pressure.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your time and tasks effectively. Being methodical and organised is key in this role, so think of specific instances where you've successfully juggled multiple responsibilities.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the training process. This shows your enthusiasm for the role and helps you understand how you can thrive in the position.