At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join a dynamic team focused on connecting people with what matters most.
- Benefits: Earn up to £36,200, enjoy private medical cover, and a 4-day work week.
- Other info: Receive full training and support with excellent career progression opportunities.
- Why this job: Make a real difference while enjoying variety and freedom in your work.
- Qualifications: UK manual driving licence and confidence working outdoors.
The predicted salary is between 29000 - 36200 £ per year.
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It's about connecting people with what matters most. You'll travel to different locations and meet new people every day. If you want to make a real difference, this is it. No two days are the same. One day you might install cutting‑edge broadband in a customer's home; the next you troubleshoot an issue and help someone get back online. You'll enjoy the freedom of working outside and experience real job progression. You'll only work four days a week. No experience? No problem – we fully train and support you every step of the way, including a detailed onboarding stage and a dedicated mentor.
Responsibilities
- Install and maintain broadband, TV, and phone services at customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
- Problem‑solving mindset and a passion for helping customers.
- Methodical, organised approach to work.
- Remain composed and adapt to any situation.
Qualifications
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Benefits
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus the option to buy and sell up to 5 extra days.
- A 4‑day working week – after training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Field Service Engineer in Gloucester employer: Virgin Media
As a Field Service Engineer, you'll join a dynamic team that values connection and customer satisfaction above all. With a unique four-day working week, comprehensive training, and a supportive work culture, you’ll have the opportunity to grow both personally and professionally while enjoying a competitive salary and extensive benefits. Experience the freedom of working outdoors and making a real difference in people's lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Gloucester
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, make sure to highlight your passion for connecting with people and solving problems.
✨Tip Number 2
Practice your pitch! You’ll want to be able to explain why you’re the perfect fit for the Field Service Engineer role. Focus on your problem-solving skills and your ability to adapt to different situations – these are key!
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and what they love about the job. This insider info can give you an edge when you apply through us.
✨Tip Number 4
Be ready for anything in the interview! They might throw some technical scenarios your way. Stay calm, think methodically, and show them your customer-first mindset. Remember, we’re here to support you every step of the way!
We think you need these skills to ace Field Service Engineer in Gloucester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about what drives you and why you’re excited about the Field Service Engineer role.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant skills or experiences that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Virgin Media
✨Know the Role Inside Out
Before your interview, make sure you understand what a Field Service Engineer does. Familiarise yourself with the responsibilities like installing broadband and troubleshooting issues. This will help you demonstrate your enthusiasm and readiness to connect with customers.
✨Show Off Your Problem-Solving Skills
Since this role requires a methodical and organised approach, think of examples from your past where you've successfully solved problems. Be ready to share how you handled tricky situations, especially those that involved helping others.
✨Emphasise Your People Skills
This job is all about connecting with people, so highlight your customer service experience. Share stories that showcase your ability to leave customers satisfied and smiling, as this is key to making a real difference in their lives.
✨Be Prepared for Practical Questions
Expect some practical questions related to working outdoors and at heights. Brush up on safety protocols and show that you're confident in handling various weather conditions. This will reassure them that you're ready for the challenges of the job.
