Field Service Management Jeopardy Manager

Job Description

It’s your role as a FSM Jeopardy Manager to lead and manage a team of Jeopardy Co‑Ordinators to ensure that our field teams have the right work at the right time, putting our customers at the heart of everything we do. Managing the team’s performance in a timely, effective and fair manner, setting goals, coaching and developing team members as required. You’ll make an input to the overall strategy of the group to deliver high quality results and focused teams, as well as supporting the FSM Operations Manager to identify continuous improvement opportunities to create an efficient and cost‑effective process. We are the UK’s fastest broadband network, the nation’s best‑loved mobile brand and one of the biggest companies in the country. We put our customers first, making life simpler, smoother and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone. Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey.

Qualifications

In order to be considered, you must have the following experience:

• Experience in a similar management role
• Previous experience and proven ability in managing people and teams to deliver on business objectives in a fast moving, dynamic and changing environment
• Proven experience of using data to drive improvements and instigate automation
• Demonstrable strong influencing and persuasion skills, encouraging colleagues and teams to change established processes and achieve improvements and best practice
• Experience creating high quality presentations for executive audiences, able to work on own initiative and will anticipate and grasp opportunities, able to retain objectivity and focus under pressure
• Continuous improvement approach, always look for opportunities to improve and deliver against business critical KPI
• Highly motivated with strong levels of commitment to deliver value and benefit to the business
• Excellent interpersonal skills with good cross‑functional and inter‑disciplinary awareness
• Strong team player who will share the passion for the brand and the customer

Our Goal

We aim to celebrate our people, their lives and everything in‑between. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Our goal is to create a culture that empowers everyone to bring the best versions of themselves to work each and every day.

Benefits

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next Steps

We encourage all interested applicants to apply as soon as possible. Specifications such as background checks and financial probity checks apply to all roles. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. If you’re offered a job, it will be conditional, based on the passing of background checks. All roles require a criminal record check, and some roles require a financial probity check. Your recruiter can provide you with more information if needed.