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For Companies At a Glance
- Tasks: As a Field Service Engineer, you'll solve problems and build relationships with customers.
- Company: Join Virgin Media O2, a leader in providing top-notch customer service.
- Benefits: Enjoy a competitive salary, 25 days leave, and comprehensive wellbeing benefits.
- Why this job: This role offers training, a supportive culture, and a great work-life balance with a 4-day week.
- Qualifications: No experience needed; just bring your motivation and customer focus!
- Other info: Live in specified postcodes and be ready for a mix of shifts.
The predicted salary is between 29000 - 36200 £ per year.
- A UK Manual driving licence
The other stuff we are looking for
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Be comfortable working at heights and outside in all weathers
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Someone who enjoys problem solving and finding suitable solutions for customers
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An individual who can build great relationships with customers
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An organised individual with a customer-focus, who is motivated to help others
What’s in it for you
We know that benefits mean so much more than the ‘stuff’ we can give you, so we offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
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A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
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25 days of annual leave, including your birthday
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A first-rate pension programme with up to 10% matching contributions
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The ability to buy and sell up to 5 days of leave to suit your individual needs
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Access to wellbeing benefits including, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
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Life insurance and a healthcare plan
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Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)
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Want to learn more about our benefits? You can check them out here
Next steps
Following your application, you will receive a link to complete an online video assessment.
If you are successful at this stage, one of our recruiters will give you a call to discuss the role in more detail and give you a chance to ask any questions.
From here we will get you booked in for an online interview with one our managers.
When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2.
LI-DNI
We’re looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so you’ll have everything you need to succeed! After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday – Saturday) with a mixture of 7.5 and 10 hour shifts.
Salary : £29,000 – £36,200 per year
For this position, you must live in one of the following postcodes : WN1, WN2, WN3, WN4, WN5, WN6, WN7, WN8, PR1, PR2, PR4, PR5, PR6, PR7, PR25, PR27, FY1, FY2, FY3, FY4, FY5, FY6, FY7, FY8.
Join our team of Field Service Engineers (internally you’ll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500.
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Field Service Engineer - West Lancashire employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - West Lancashire
✨Tip Number 1
Make sure to highlight your problem-solving skills during the interview. Think of specific examples where you've successfully resolved issues, as this will show that you can handle the challenges of a Field Service Engineer.
✨Tip Number 2
Since building relationships with customers is key, prepare to discuss how you've previously interacted with clients or customers. Share stories that demonstrate your ability to connect and communicate effectively.
✨Tip Number 3
Familiarize yourself with the geographical area covered by the job. Knowing the local landscape and potential challenges can give you an edge in discussions about working outside and at heights.
✨Tip Number 4
Be ready to express your motivation to help others. This role is customer-focused, so sharing your passion for providing excellent service will resonate well with the hiring team.
We think you need these skills to ace Field Service Engineer - West Lancashire
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasize your problem-solving abilities and customer relationship skills in your application. Mention any experiences where you successfully resolved issues or built strong connections with clients.
Show Your Motivation: Express your motivation to help others and your enthusiasm for the role. Share examples of how you've gone above and beyond to assist customers in previous positions or situations.
Demonstrate Organisational Skills: Illustrate your organisational skills by providing examples of how you manage your time and tasks effectively. This could include managing multiple projects or prioritizing customer needs.
Prepare for the Video Assessment: After submitting your application, be ready for the online video assessment. Practice common interview questions and think about how you can showcase your fit for the role and the company culture.
How to prepare for a job interview at Virgin Media
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully solved problems in the past. This role values individuals who enjoy finding suitable solutions for customers, so highlight your analytical thinking and creativity.
✨Demonstrate Customer Relationship Building
Think of instances where you've built strong relationships with customers or clients. Share these experiences during the interview to showcase your ability to connect and communicate effectively.
✨Emphasize Your Organisational Skills
Since the job requires an organised individual, be ready to talk about how you manage your time and tasks. Discuss any tools or methods you use to stay organised and ensure customer satisfaction.
✨Prepare for Practical Scenarios
Given that the role involves working at heights and outdoors, be ready to discuss your comfort level with these conditions. You might also want to prepare for practical scenarios that could arise in the field.
