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- Tasks: As a Field Service Engineer, you'll solve problems and build relationships with customers.
- Company: Join Virgin Media O2, a leader in providing top-notch customer service.
- Benefits: Enjoy a competitive salary, 25 days off, and a great pension plan.
- Why this job: This role offers training, a supportive culture, and a balanced 4-day work week.
- Qualifications: No experience needed; just bring your motivation and customer focus!
- Other info: Live in specific postcodes to apply and enjoy a mentor throughout your training.
The predicted salary is between 29000 - 36200 £ per year.
- A UK Manual driving licence
The other stuff we are looking for
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Be comfortable working at heights and outside in all weathers
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Someone who enjoys problem solving and finding suitable solutions for customers
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An individual who can build great relationships with customers
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An organised individual with a customer-focus, who is motivated to help others
What’s in it for you
We know that benefits mean so much more than the ‘stuff’ we can give you, so we offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
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A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
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25 days of annual leave, including your birthday
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A first-rate pension programme with up to 10% matching contributions
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The ability to buy and sell up to 5 days of leave to suit your individual needs
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Access to wellbeing benefits including, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
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Life insurance and a healthcare plan
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Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)
Want to learn more about our benefits? You can check them out here.
Next steps
Following your application, you will receive a link to complete an online video assessment.
If you are successful at this stage, one of our recruiters will give you a call to discuss the role in more detail and give you a chance to ask any questions.
From here we will get you booked in for an online interview with one our managers.
When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2.
LI-DNI
We’re looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so you’ll have everything you need to succeed! After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday – Saturday) with a mixture of 7.5 and 10 hour shifts.
Salary : £29,000 – £36,200 per year
For this position, you must live in one of the following postcodes : NP4, NP10, NP11, NP18, NP19, NP20, NP44, CF3, CF5, CF10, CF11, CF14, CF15, CF23, CF24, CF34, CF35, CF62, CF63, CF64, CF72, CF83.
Join our team of Field Service Engineers (internally you’ll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500.
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Field Service Engineer - Cardiff employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Cardiff
✨Tip Number 1
Make sure to highlight your problem-solving skills during the interview. Think of specific examples where you've successfully resolved issues for customers or colleagues, as this will demonstrate your ability to find suitable solutions.
✨Tip Number 2
Since building great relationships with customers is key, prepare to discuss how you’ve previously engaged with clients or customers. Share stories that showcase your interpersonal skills and customer focus.
✨Tip Number 3
Familiarize yourself with the areas covered by the specified postcodes. Being knowledgeable about the local area can help you connect better with customers and show your commitment to the role.
✨Tip Number 4
Be ready to discuss your comfort level with working outdoors and at heights. If you have any relevant experiences, even if they are not directly related to this job, share them to illustrate your adaptability and willingness to take on challenges.
We think you need these skills to ace Field Service Engineer - Cardiff
Some tips for your application 🫡
Highlight Relevant Experience: Even if you don't have direct experience, emphasize any problem-solving skills or customer service roles you've held. Mention situations where you've built relationships with clients or resolved issues effectively.
Show Your Motivation: Express your enthusiasm for the role and the company. Explain why you're interested in becoming a Field Service Engineer and how you align with their customer-focused values.
Tailor Your CV: Customize your CV to reflect the specific requirements mentioned in the job description. Make sure to include keywords like 'problem solving', 'customer focus', and 'organised' to catch the recruiter's attention.
Prepare for the Video Assessment: Once you submit your application, be ready for the online video assessment. Practice common interview questions and think about how you can demonstrate your suitability for the role through examples from your past experiences.
How to prepare for a job interview at Virgin Media
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully solved problems in the past. This role values individuals who enjoy finding suitable solutions for customers, so highlight your analytical thinking and creativity.
✨Demonstrate Customer Relationship Building
Think of instances where you've built strong relationships with customers or clients. Share these experiences during the interview to showcase your ability to connect and communicate effectively.
✨Emphasize Your Organizational Skills
Since the job requires an organized individual, be ready to talk about how you manage your time and tasks. Discuss any tools or methods you use to stay organized and focused on customer needs.
✨Prepare for Practical Scenarios
Given that the role involves working at heights and in various weather conditions, be ready to discuss your comfort level with these aspects. You might also want to mention any relevant experiences that demonstrate your adaptability and resilience.
