At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media and O2, a leader in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200, enjoy private medical cover, and 25 days annual leave.
- Other info: Work just 4 days a week with excellent career progression opportunities.
- Why this job: Make a real difference by connecting people and enjoying a dynamic work environment.
- Qualifications: No experience needed; just bring your problem-solving mindset and passion for helping others.
The predicted salary is between 29000 - 36200 £ per year.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Other stuff we are looking for
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we're a great match.
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
Field Service Engineer employer: Virgin Media
At Virgin Media and O2, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values connection and customer satisfaction. As a Field Service Engineer, you'll enjoy a unique 4-day working week, competitive salary with performance-based earnings, and comprehensive training to support your growth. With a focus on employee well-being, including private medical cover and generous leave policies, we ensure that our team members thrive both personally and professionally while making a real difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills align with the role of a Field Service Engineer. Remember, it’s all about showcasing your problem-solving mindset and customer service passion!
✨Tip Number 3
Dress the part! Even though this role is hands-on and outdoorsy, showing up smartly dressed can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your problem-solving skills and customer service experience. Show us how you can adapt to different situations, just like a Field Service Engineer would!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This helps us quickly see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the quickest way to get your application in front of us, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Virgin Media
✨Know Your Tech
Brush up on the technical aspects of broadband, TV, and phone services. Even if you’re not an expert yet, showing that you’ve done your homework will impress the interviewers and demonstrate your eagerness to learn.
✨Showcase Your People Skills
Since this role is all about connecting with customers, be ready to share examples of how you've helped others in the past. Highlight your problem-solving mindset and any experiences where you’ve turned a challenging situation into a positive outcome.
✨Emphasise Adaptability
The job involves working outdoors and dealing with various situations daily. Be prepared to discuss how you handle unexpected challenges and adapt to different environments, showcasing your composed approach.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This shows your genuine interest and helps you determine if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
