At a Glance
- Tasks: Lead technical design and ensure platform integrity for innovative E-Care solutions.
- Company: Join Virgin Media O2, a leader in tech innovation and inclusivity.
- Benefits: Enjoy a fantastic rewards package with flexible extras and a supportive work environment.
- Other info: Be part of a diverse team that values equity and inclusion.
- Why this job: Make a real impact on cutting-edge platforms while driving innovation in technology.
- Qualifications: Deep expertise in E-Care platforms and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
This role sits within Technology & Platforms which is responsible for defining and maintaining the strategy and roadmap for all core technology platforms. This includes platform vision, prioritisation, and planning; financial management and investment; platform architecture design and assurance; and the definition and implementation of platform architecture standards. The function ensures platforms are robust, scalable, cost‑effective, and aligned with the overall business strategy, adapting to evolving needs and driving innovation. Technology & Platforms is split into Digital Workplace, BSS & Fixed B2B2C Wholesale, Core Engineering, Platform Engineering and Platform Innovation. This role sits with the Core Engineering division, which is accountable for providing operational oversight to core engineering services, ensuring continual improvement.
Responsibilities:
- Manage sales and service operations, including voice and chat capabilities for apps, digital identity management (ID) and subscription video on demand (SVOD).
- Manage customer communications and consent to process customer personal data.
- Design, build and maintain microservices architecture, middleware and application programming interface (API) gateways, to allow software applications to communicate with each other.
- Testing across Tech & Platforms.
- Provide hands‑on technical leadership to support the operational design of the platform.
- Own the technical integrity of the platforms, supporting projects across the lifecycle to ensure platforms are developed and delivered in line with the platform technical standards and approved designs, acting as the key day‑to‑day interface with partners.
Qualifications:
- Deep technical expertise in E‑Care platforms.
- Proven experience providing hands‑on technical leadership across the delivery lifecycle.
- Strong ability to assure technical designs, builds, and sizing estimates.
- Demonstrable experience managing technical escalations and resolving blockers.
- Experience governing run services and ensuring platform health, resilience, and lifecycle management.
- Strong stakeholder and vendor engagement skills.
Benefits:
Working at Virgin Media O2 you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to.
Equal Employment Opportunity:
Virgin Media O2 is an equal opportunities employer and we are working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
Platform Technical Lead - E-Care in England employer: Virgin Media
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within our Technology & Platforms division. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for career advancement, all while enjoying a competitive benefits package that supports your well-being. Located in a vibrant environment, we champion diversity and inclusion, ensuring every team member can thrive and contribute their unique perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Technical Lead - E-Care in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Virgin Media O2. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your hands-on technical leadership and experience with E-Care platforms. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Be ready to discuss real-world scenarios! Think about past projects where you managed technical escalations or ensured platform health. Sharing these experiences can demonstrate your problem-solving skills and technical integrity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Virgin Media O2.
We think you need these skills to ace Platform Technical Lead - E-Care in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Platform Technical Lead role. Highlight your technical expertise in E-Care platforms and any hands-on leadership experience you've had. We want to see how you can contribute to our core engineering division!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our mission at StudySmarter. Be sure to mention your experience with platform architecture and your approach to managing technical escalations.
Showcase Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We love seeing candidates who can demonstrate their ability to resolve blockers and ensure platform health. It’s all about showing us your thought process!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Virgin Media
✨Know Your Platforms
Make sure you have a solid understanding of E-Care platforms and their architecture. Brush up on the latest trends in microservices and API gateways, as these are crucial for the role. Being able to discuss specific examples of how you've implemented or improved these technologies will show your expertise.
✨Showcase Your Leadership Skills
Prepare to share instances where you've provided hands-on technical leadership. Think about challenges you've faced in previous projects and how you resolved them. Highlight your ability to manage technical escalations and ensure platform health, as this will resonate well with the interviewers.
✨Engage with Stakeholders
Since stakeholder engagement is key, be ready to discuss how you've successfully collaborated with various teams and vendors. Share examples of how you've navigated complex relationships and ensured everyone is aligned with the project goals. This will demonstrate your communication skills and ability to work in a team.
✨Align with Business Strategy
Understand how the technology platforms align with the overall business strategy of the company. Be prepared to discuss how you can contribute to driving innovation while ensuring cost-effectiveness. Showing that you can think strategically will set you apart from other candidates.
