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For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges with confidence.
- Company: Join Virgin Media O2, where real connections matter.
- Benefits: Competitive salary, private medical cover, and generous leave policies.
- Why this job: Be the friendly face that makes every customer interaction special.
- Qualifications: Passion for customer service and great communication skills.
- Other info: Supportive team environment with opportunities for growth and development.
The predicted salary is between 24587 - 24587 £ per year.
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation. You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
- Create standout moments – greet every customer with warmth, energy, and genuine interest.
- Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
- Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Live our brand – show customers the benefits of staying connected with Virgin Media O2.
- Own it – follow our policies, flag risks, and protect both our customers and the business.
- Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team.
The must haves
- A genuine passion for delivering brilliant customer service.
- Great communication and problem-solving skills.
- Confidence in handling challenging conversations with care and professionalism.
- A team player who brings positivity and energy to every shift.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
- A competitive Salary of £24,587 per year.
- Private medical cover.
- Market-leading leave policies – maternity, paternity, neonatal, and carers leave.
- 23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
- Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Retail Service Advisor, 38 hours, Bluewater in Dartford employer: Virgin Media
Contact Detail:
Virgin Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 38 hours, Bluewater in Dartford
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This way, you can show how your passion for customer service aligns with their mission to create standout moments.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in handling tricky conversations and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Bring your energy! When you walk into that interview, let your enthusiasm shine through. Remember, they’re looking for someone who can bring positivity to every shift, so don’t hold back on showing your personality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Virgin Media O2 team. Let’s make those connections happen!
We think you need these skills to ace Retail Service Advisor, 38 hours, Bluewater in Dartford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and technology. Make it engaging and relatable!
Tailor Your Application: Make sure to tailor your application to the Retail Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and problem-solving abilities. It shows us you’ve done your homework!
Be Specific with Examples: Use specific examples from your past experiences to demonstrate how you've created standout moments for customers. Whether it’s a tricky tech challenge or a billing query, show us how you handled it with energy and empathy.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Virgin Media
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for delivering brilliant customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with what Virgin Media O2 values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you successfully handled challenging conversations or resolved tech issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your confidence and ability to put the customer first.
✨Emphasise Team Spirit
Highlight your experience working in a team environment. Talk about how you contribute positively to team dynamics and celebrate wins together, as this is crucial for thriving in a collaborative setting like Virgin Media O2.
✨Be Tech-Savvy and Enthusiastic
Show your interest in technology and how it enhances everyday life. Be ready to discuss any tech-related experiences you have, and convey your enthusiasm for helping customers understand the benefits of staying connected with Virgin Media O2.
