At a Glance
- Tasks: Lead technical performance and quality of devices, collaborating with partners and internal teams.
- Company: Join Virgin Media O2, a forward-thinking company reshaping customer service.
- Benefits: Inclusive culture, career growth, and the chance to innovate in tech.
- Other info: Dynamic environment with opportunities for innovation and personal growth.
- Why this job: Make a real impact on device technology and customer experience.
- Qualifications: Experience in device technology and strong stakeholder management skills.
The predicted salary is between 50000 - 65000 € per year.
Here at Virgin Media O2, we are looking for a Technical Account Manager - Android to join our dynamic Commercial team orchestrate the technical performance, quality and delivery of devices from assigned OEMs or technology partners. This role combines technical product ownership, analytical insight, and partner stakeholder management, with increasing accountability for commercial and customer impact. You will have deep market expertise of major technological trends, risks, innovation and development. You will collaborate closely with Network, Commercial and Operations teams and act as the primary technical interface between VMO2 and device partners, owning in‑life performance, issue resolution, technology innovation, readiness and continuous improvement.
You will translate device performance insights into clear actions, escalations and recommendations, while ensuring partners are held accountable to agreed standards. You will work closely with commercial, channel, finance, supply chain, procurement, networks, product teams and senior and executive leaders and their counterparts in our partner organisations to play a pivotal role in delivering on our ambitions making us the UK's network of choice for customers. Come armed with a passion for devices, the ability to moonshot technology innovation, leveraging your technical and commercial expertise to deliver results. This role offers a unique opportunity to join a team of forward‑thinking innovators who are determined to reshape the way our company serves its customers. We're not just rethinking products and services—we're challenging legacy ways of working and driving a culture of "get stuff done." Our mission is to develop new offerings to the evolving needs of our customers.
Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
Responsibilities- Act as the primary technical owner for assigned OEMs or device partners, accountable for device performance, quality and in‑life outcomes.
- Manage device testing, certification and launch readiness for partner devices, ensuring compliance with network, security and quality standards.
- Oversee device performance in‑life, monitoring KPIs such as call success, data throughput, stability and customer‑impacting issues.
- Own technical issue management with partners, driving root‑cause analysis, remediation plans and timely resolution of defects or incidents.
- Coordinate device‑network integration activities, working with RAN, core and service teams to enable features and resolve compatibility issues.
- Support software and firmware governance, including validation of OS updates, security patches and OEM releases for assigned devices.
- Contribute to technology trials and innovation initiatives, supporting pilots, early device introductions and adoption of new standards or capabilities.
- Experience in device technology, technical account management or engineering within telecommunications or a closely related connected‑device environment, with clear accountability for end‑to‑end device technology introductions and performance.
- Strong technical understanding of devices, software/firmware and network capabilities, sufficient to challenge OEMs and internal technical teams.
- Hands‑on experience working with OEMs or external technology partners, driving technology innovation whilst holding them accountable for quality and performance outcomes.
- Ability to analyse technical performance data and translate insight into clear actions, priorities and risk management, articulating threats and opportunities for the P&L.
- Strong coordination and stakeholder management skills, working effectively with Network, Product, Commercial and Operations teams to deliver multiple complex projects and new technology introductions.
Technical Account Manager - Android in City of Westminster employer: Virgin Media
At Virgin Media O2, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Technical Account Manager - Android, you will be part of a forward-thinking team dedicated to reshaping customer experiences through cutting-edge technology. We offer a dynamic work environment, opportunities for professional growth, and a commitment to inclusivity, ensuring that every employee can thrive and contribute their unique perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - Android in City of Westminster
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Virgin Media O2. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your passion for technology! When you get the chance to speak with hiring managers or during interviews, share your insights on the latest trends in device technology. This will not only demonstrate your expertise but also your enthusiasm for the role.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of device performance metrics and how they relate to customer satisfaction. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Virgin Media O2.
We think you need these skills to ace Technical Account Manager - Android in City of Westminster
Some tips for your application 🫡
Show Your Technical Expertise:Make sure to highlight your experience with device technology and technical account management. We want to see how you've tackled challenges in the past and how you can bring that knowledge to our team.
Tailor Your Application:Don’t just send a generic CV! Customise your application to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your achievements and how they relate to the role. We appreciate candidates who can communicate effectively and get straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Virgin Media
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to Android devices and telecommunications. Be prepared to discuss specific technologies, trends, and how they impact device performance. This will show that you’re not just familiar with the basics but can engage in deeper conversations about the role.
✨Showcase Your Stakeholder Management Skills
Since this role involves working closely with various teams and partners, think of examples from your past experiences where you successfully managed stakeholder relationships. Highlight how you navigated challenges and ensured everyone was aligned towards common goals.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like resolving a technical issue with an OEM or managing a project with tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Passion for Innovation
This role is all about driving technology innovation, so be ready to share your thoughts on emerging trends in the industry. Discuss any personal projects or ideas you have that could contribute to the company’s mission of reshaping customer service through innovative offerings.
