Product Engagement Manager in City of Westminster

This role is responsible for improving and streamlining the end‑to‑end scheduling and operational processes underpinning editorial and promotional activity across the TV service. The position will establish clear, efficient workflows that align editorial, marketing, content, customer education and product feature changes.

Responsibilities

• Support and lead key Product Engagement and Product Marketing activities for TV & Entertainment, helping to drive performance and enhance customer experience.
• Design and implement scalable processes and frameworks that align cross‑functional teams.
• Drive critical business outcomes under pressure, focusing on targets and performance indicators to improve outputs.
• Navigate ambiguity and balance multiple priorities, shifting focus based on business impact.
• Influence across all levels, including frontline teams, to achieve stakeholder alignment.

Qualifications

• Experience in Product Management, preferably in the TV & Entertainment space.
• Strong background in operational process improvement, planning, or programme delivery within a media, TV, or digital product environment.
• Ability to articulate complex technical and commercial concepts to a broad range of audiences; from front line to senior leadership.
• Proven ability to design and implement scalable processes and frameworks.
• Strong stakeholder management skills with the ability to influence across all levels, including frontline teams.
• Customer‑focused mindset with a passion for providing the best TV and Entertainment service.

Virgin Media O2 is an equal opportunities employer and we are committed to diversity, equity, and inclusion, working to remove bias and barriers for all people and candidates.