At a Glance
- Tasks: Lead the development of predictive models and automate customer interactions using AI.
- Company: Join Virgin Media O2, a forward-thinking company committed to innovation.
- Benefits: Enjoy generous holidays, a contributory pension, and performance bonuses.
- Other info: Be part of an inclusive culture that values authenticity and creativity.
- Why this job: Make a real impact with cutting-edge AI solutions in a dynamic team.
- Qualifications: Experience in data science leadership and strong skills in Python and SQL.
The predicted salary is between 70000 - 90000 £ per year.
Overview
The Senior Data Scientist will play a major role in developing and implementing predictive models and conducting detailed data exploration to maximise business value and growth through advanced data science and AI techniques.
A key focus area will be the development of agentic AI systems leveraging large language models (LLMs) to automate customer call-centre interactions for basic queries, improving customer experience and reducing operational load.
You will work as part of a high-performing data science & insight team with ownership across the modelling lifecycle and the wider predictive modelling ecosystem.
The ideal candidate will be experienced in managing and developing a team, while remaining hands-on and passionate about building state-of-the-art machine learning and LLM-powered solutions.
Responsibilities
- Lead development of predictive models and perform detailed data exploration to maximise business value.
- Design, implement and deploy machine learning and AI solutions end-to-end, including scalable production pipelines and ML ops workflows.
- Develop agentic AI systems using large language models to automate routine customer call-centre interactions for basic queries.
- Bridge technical work with business objectives by ensuring models and automation initiatives map to strategic goals.
- Mentor and manage data science team members, fostering hands-on collaboration within a high-performing group.
- Collaborate across data science, analytics, engineering, and business stakeholders to align on modelling lifecycle and deployment.
Qualifications
- Hands-on leadership experience, including managing and developing data science teams.
- Strong mathematics or statistics foundation (MSc/Ph D or 5+ years of applied experience).
- Advanced SQL and Python skills, with deep knowledge of core data science libraries.
- Ability to design and manage data science development processes, including model factories and scalable production pipelines.
- Proven ability to apply machine learning, NLP, and generative AI/LLM techniques to real-world problems.
- Excellent communication skills, able to explain complex approaches to non-technical partners and drive business impact.
- Experience translating consumer and operational problems into analytics, AI agent, or automation use cases; familiarity with conversational AI, LLM fine-tuning, prompt engineering, and agent design patterns (call-centre automation a strong plus).
- Experience with A/B testing methodologies and experimentation frameworks.
- Strong data wrangling, transformation, visualization, and data storytelling skills.
- Strong commercial awareness with a proactive, creative, solutions-oriented mindset.
Benefits
- Generous holiday allowance
- Contributory pension
- Performance-related bonus
- Discounts across Virgin Media products and Virgin brands
- About Virgin Media O2
We are an equal opportunities employer and strive to remove bias and barriers for our people and candidates. We support you to be authentic throughout your application journey.
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