At a Glance
- Tasks: Help customers find the perfect tech solutions and create memorable experiences.
- Company: Join a dynamic team at Virgin Media O, where inclusivity is key.
- Benefits: Enjoy Bupa healthcare, generous holidays, and discounts on tech services.
- Other info: Flexible shifts and ongoing training to support your growth.
- Why this job: Make a real impact by connecting customers with technology they love.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Overview
As a Retail Advisor, you'll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected.
It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers.
Responsibilities
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features such as accessibility tools.
- Take ownership of customer queries, resolving issues and building trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
Work Environment & Flexibility
Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods.
Shift patterns and working hours will be discussed during the recruitment process so expectations are clear from the start.
Training & Development
Within your first two weeks, you will complete two 2‑day induction sessions (30 hours) covering product knowledge, systems and customer experience.
Ongoing coaching and development will support your growth beyond induction.
Qualifications & Mindset
- Confidence and strong communication skills.
- Genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- Open mindset and willingness to learn in a fast‑paced retail environment.
Benefits
- Bupa healthcare, wellbeing support, life cover and a pension.
- Generous holiday and birthday off.
- Discounts on broadband, TV and mobile.
- Cycle2Work schemes.
- Dental insurance and neurodiversity assessments.
- Access to the Virgin Family platform and O Priority.
- Equal Opportunities
Accessible, Inclusive and Equitable for All.
Virgin Media O is an equal opportunities employer and we work hard to remove bias and barriers.
We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Application Process
Complete our quick online application and assessment.
If successful, you will have a conversation with one of our recruiters.
We will ask about any adjustments you might need and do our best to support you throughout the process.
Applications are reviewed throughout the advert window.
Any offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
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