Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O2, a diverse and inclusive employer.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Other info: Full training provided with a dedicated mentor for your journey.
- Why this job: Make a real difference while enjoying a 4-day work week and outdoor adventures.
- Qualifications: UK driving licence and a passion for problem-solving.
The predicted salary is between 29000 - 36200 £ per year.
This job is with Virgin Media O2, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: CH1, CH2, CH4, CH65, CH66, LL11, LL12, LL13, LL14.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week.
No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps:
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we're a great match.
We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Wrexham employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Wrexham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what they stand for, especially their commitment to inclusivity. This will help you connect with the interviewer and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to problem-solving and customer service. Prepare some examples from your past experiences that highlight your skills. We want you to shine during the interview!
✨Tip Number 3
Show your personality! As a Field Service Engineer, you'll be the friendly face of the brand. Don’t be afraid to let your character come through in the interview. A positive attitude and a genuine passion for helping others can set you apart.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re proactive and ready to take the first step towards an exciting career with us at Virgin Media O2.
We think you need these skills to ace Field Service Engineer - Wrexham
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your problem-solving skills and customer service experience. We love candidates who can adapt to different situations, so give us examples that showcase this!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to break down your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super quick and easy!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the role of a Field Service Engineer. Understand the technical aspects, but also focus on the customer service side. Be ready to discuss how you would handle various scenarios, like troubleshooting or installing services.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped customers. This role is all about connecting people and resolving issues, so highlight your ability to think on your feet and adapt to different situations.
✨Be Personable
Since you'll be the friendly face of the brand, practice your communication skills. Think about how you can make customers feel at ease, and be ready to demonstrate your approach to building rapport during the interview.
✨Ask Questions
Prepare thoughtful questions about the company culture, training process, and what a typical day looks like. This shows your genuine interest in the role and helps you determine if it's the right fit for you.