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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services for customers.
- Company: Join Virgin Media and O2, leaders in connectivity.
- Benefits: Earn up to £36,200 with bonuses, plus private medical cover and 25 days off.
- Other info: Enjoy a 4-day work week and excellent career growth opportunities.
- Why this job: Make a real difference by keeping customers connected and happy.
- Qualifications: UK driving licence and a passion for problem-solving.
The predicted salary is between 29000 - 36200 £ per year.
Location: Enfield, Hatfield, Hertford, St. Albans, Watford, Welwyn Garden City.
Job Type: Full Time
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)
You must live in one of the following postcodes: WD7, WD17, WD18, WD19, WD23, WD24, WD25, WD5, EN6, WD4, WD3, WD6, AL2, HP3.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
Essential Requirements
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Preferred Skills
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
Benefits
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next Steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
Field Service Engineer – South Herts in Welwyn Garden City employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – South Herts in Welwyn Garden City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect better during your chat with the recruiter.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your skills match the job description. Be ready to share examples of how you've solved problems or provided great customer service in the past.
✨Tip Number 3
Dress the part! Even if it’s a video interview, make sure you look professional. It shows you’re serious about the role and respect the opportunity. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the recruiter's mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Engineer – South Herts in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about helping customers and solving problems. Make sure to highlight any relevant experiences that showcase your passion.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Field Service Engineer role. Mention specific skills and experiences that align with what we’re looking for, like your problem-solving mindset and ability to work independently.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: Make sure you apply through our website for the best chance of success! It’s quick and straightforward, plus you’ll get to complete a video assessment that lets us see your personality shine. We can’t wait to hear from you!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you understand the role of a Field Service Engineer. Brush up on your technical knowledge about broadband, TV, and phone services. Be ready to discuss how you would troubleshoot common issues and keep customers connected.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. Think of situations where you had to think on your feet or adapt to unexpected problems. This will demonstrate your problem-solving mindset and ability to stay composed under pressure.
✨Be Customer-Focused
Since this role is all about providing exceptional service, be ready to share stories that highlight your passion for helping customers. Talk about times when you went above and beyond to ensure customer satisfaction.
✨Get Familiar with the Area
Since you'll be working in specific postcodes, it’s a good idea to familiarise yourself with the area. Mentioning local knowledge during your interview can show that you're prepared and genuinely interested in the role.