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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services for customers.
- Company: Join Virgin Media and O2, leaders in connectivity.
- Benefits: Earn up to £36,200 with bonuses, plus private medical cover and 25 days off.
- Other info: Enjoy a 4-day work week and excellent career growth opportunities.
- Why this job: Make a real difference by keeping customers connected and happy.
- Qualifications: UK driving licence and a passion for problem-solving.
The predicted salary is between 29000 - 36200 £ per year.
Location: Enfield, Hatfield, Hertford, St. Albans, Watford, Welwyn Garden City.
Job Type: Full Time.
Posted Date: 06-May-2026.
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You must live in one of the following postcodes: WD7, WD17, WD18, WD19, WD23, WD24, WD25, WD5, EN6, WD4, WD3, WD6, AL2, HP3.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
Essential Requirements
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Preferred Skills
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
Benefits
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next Steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
Field Service Engineer – South Herts in Watford employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – South Herts in Watford
✨Tip Number 1
Get to know the company! Research Virgin Media and O2, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to problem-solving and customer service. Think of examples from your past experiences that highlight your skills and how you can bring value to the role.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Field Service Engineer – South Herts in Watford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about helping customers and solving problems. Make sure to highlight any relevant experiences that showcase your passion.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Field Service Engineer role. Mention specific skills and experiences that align with what we’re looking for, like your problem-solving mindset and ability to work independently.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: Make sure you apply through our website for the best chance of success! It’s quick and straightforward, plus you’ll get to complete a video assessment that lets us see your personality shine. We can’t wait to hear from you!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you understand the role of a Field Service Engineer inside out. Brush up on the technical aspects of broadband, TV, and phone services. Familiarise yourself with common issues customers face and how to resolve them quickly.
✨Show Off Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled technical challenges in the past. Highlight your methodical approach and how you adapt to different situations, especially when working outdoors or at heights.
✨Customer Service is Key
This role is all about keeping customers happy. Prepare to discuss times when you've gone above and beyond for a customer. Emphasise your passion for helping others and how you ensure every interaction leaves them smiling.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your ability to think on your feet. Practice responding to hypothetical situations related to the job, like dealing with a difficult customer or troubleshooting a service issue on-site.