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For Companies At a Glance
- Tasks: Support and design customer WAN, LAN, and wireless networks for optimal performance.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic rewards package with flexible benefits to support you and your loved ones.
- Why this job: Be part of a diverse team that values inclusion and empowers you to be your authentic self.
- Qualifications: Must have Cisco CCNP level experience and knowledge of Ethernet, Broadband & Cellular WAN networks.
- Other info: Applications are reviewed continuously, so apply early to secure your chance!
The predicted salary is between 30000 - 42000 £ per year.
We have a new opportunity for a Business Tier 3 CPE Engineer to join our team based in either Slough, Peterborough or Reading. The Tier 3 CPE Engineer is responsible for supporting customer WAN, LAN, and wireless LAN networks. This includes responsibility and accountability to deliver tangible results based on network performance and uptime as well as a great end-to-end customer experience. A Tier 3 CPE Engineer will also be responsible for significant design work for complex customer solutions and core network solutions.
The role holder must be to a Cisco CCNP level of qualification or hold similar level of commercial experience, and experience working within an ICT managed services organisation. The focus is on a deep and extensive understanding, knowledge and experience on Cisco routers, switches, wireless LAN controllers/access points and different WAN technologies. All managed services are delivered against ITIL alignment, ISO 9001, 20000 and 270001 best practices, and often need to conform to industry governance such as N3, PCI, FSA, and IL2/3 compliance.
The must haves
- Experience with Ethernet, Broadband & Cellular WAN networks through carriers such as BT and Virgin Media.
- Experience with Cisco ISR & ASR series routers: Including knowledge on IOS/IOS-XE & IOS-XR command line.
- Experience using Cisco Catalyst switches.
- Experience with VPN services including, IPSEC, SSL, L2TP (including v3) and GRE.
- Experience with Cisco Wireless LAN Controllers & Cisco Access Points.
The other stuff we are looking for
- Experience with the Cisco ASA & Fortinet firewalls ranges.
- Experience with Cisco ISE Infrastructure.
- Experience with Cisco Meraki.
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Tier 3 CPE Engineer employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 3 CPE Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco ISR & ASR series routers and VPN services. Being able to discuss your hands-on experience with these technologies during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Research Virgin Media O2's company culture and values. Understanding their commitment to diversity and inclusion can help you align your responses in interviews, showing that you are a good fit for their team.
✨Tip Number 3
Prepare for competency-based interview questions by reflecting on your past experiences. Think of specific examples where you've successfully resolved complex network issues or contributed to significant design work, as these will be key areas of interest for the interviewers.
✨Tip Number 4
Network with current or former employees of Virgin Media O2 on platforms like LinkedIn. They can provide valuable insights into the interview process and company expectations, which can give you an edge over other candidates.
We think you need these skills to ace Tier 3 CPE Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Ethernet, Broadband, and Cellular WAN networks. Emphasise your knowledge of Cisco routers, switches, and VPN services, as these are crucial for the Tier 3 CPE Engineer role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Virgin Media O2. Mention specific projects or experiences that demonstrate your expertise in network performance and customer experience, aligning with the company's values.
Showcase Relevant Certifications: If you hold a Cisco CCNP qualification or similar, make sure to mention it prominently. Include any other relevant certifications or training that showcase your technical skills and commitment to professional development.
Prepare for Competency Questions: Anticipate competency-based interview questions related to your technical skills and problem-solving abilities. Prepare examples from your past experiences that demonstrate how you've successfully tackled challenges in network management.
How to prepare for a job interview at Virgin Media O2
✨Showcase Your Technical Skills
Make sure to highlight your experience with Cisco routers, switches, and WAN technologies during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Understand the Company Culture
Research Virgin Media O2's values and culture before your interview. Understanding their commitment to diversity and inclusion can help you align your answers with their ethos, showing that you're not just a technical fit but also a cultural one.
✨Prepare for Competency-Based Questions
Expect competency-based questions that assess your problem-solving abilities and teamwork skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you provide clear examples of your past experiences.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or future challenges the company anticipates. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
