At a Glance
- Tasks: Deliver exceptional customer service and help customers find the best products.
- Company: Join Virgin Media O2, where every interaction is meaningful.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy tailored training and flexible hours to fit your lifestyle.
- Why this job: Be part of a supportive team and grow in a fast-paced retail environment.
- Qualifications: Confidence, communication skills, and a passion for technology.
The predicted salary is between 27800 - 27800 £ per year.
Location: Newark on Trent
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well‑prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Tech-Savvy Retail Advisor | Great Benefits & Flexible Hours employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Newark on Trent that prioritises employee well-being and growth. With competitive pay, comprehensive benefits including private medical cover and generous leave policies, as well as tailored training to ensure your success, we empower our Retail Advisors to thrive in a supportive and innovative environment. Join us to be part of a team that values meaningful connections and fosters personal development in the fast-paced world of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Tech-Savvy Retail Advisor | Great Benefits & Flexible Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your people skills! Since the role is all about customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories that showcase your communication and problem-solving skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you care about the opportunity and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tech-Savvy Retail Advisor | Great Benefits & Flexible Hours
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any previous retail or customer service experience, even if it’s just a little!
Show Enthusiasm:Express your excitement about the role and the company. We love candidates who are genuinely interested in helping customers and being part of our team at Virgin Media O2.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with Virgin Media O2's products and services. Being tech-savvy is key, so brush up on the latest innovations and how they can benefit customers. This will help you showcase your genuine interest in technology during the interview.
✨Show Off Your People Skills
Since the role involves delivering exceptional customer service, practice your communication skills. Think of examples where you've built rapport with customers or resolved issues effectively. This will demonstrate your confidence and ability to connect with people.
✨Be Ready to Adapt
Flexibility is crucial in retail, so be prepared to discuss how you've adapted to changing situations in previous roles. Share stories that highlight your resilience and motivation to meet both individual and team goals.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, training opportunities, and what success looks like in the role. This shows your proactive attitude and eagerness to learn, which are traits that Virgin Media O2 values highly.
