At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join a dynamic team focused on connecting people with essential services.
- Benefits: Earn up to £36,200 with bonuses, enjoy private medical cover, and 25 days annual leave.
- Other info: Receive full training and support with a dedicated mentor guiding your journey.
- Why this job: Make a real difference in people's lives while enjoying a flexible 4-day work week.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed!
The predicted salary is between 29000 - 36200 £ per year.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week. No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The Must Haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Skills
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
Benefits
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Field Service Engineer - Swindon employer: Virgin Media O2
Join a dynamic team as a Field Service Engineer in Swindon, where you'll enjoy a unique work-life balance with a 4-day working week and the opportunity to earn competitive on-target earnings. Our supportive culture fosters personal growth through comprehensive training and mentorship, ensuring you feel confident and valued while making a real difference in customers' lives. With excellent benefits including private medical cover, generous leave policies, and a focus on employee well-being, this is an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Swindon
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly chat can go a long way in making your application stand out.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your problem-solving skills can shine in real-life scenarios, especially in customer service situations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows you're genuinely interested in the role and the company.
We think you need these skills to ace Field Service Engineer - Swindon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and why you’re excited about the Field Service Engineer role.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your problem-solving skills and any relevant experience, even if it’s not directly related. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate straightforward communication, so make it easy for us to understand your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Before the interview, brush up on the technical aspects of the role. Familiarise yourself with broadband installation and troubleshooting processes. This will not only show your enthusiasm but also help you answer any technical questions confidently.
✨Showcase Your People Skills
As a Field Service Engineer, you'll be interacting with customers daily. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or made someone's day better – these stories will resonate well with the interviewers.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare to discuss scenarios where you had to think on your feet or adapt to unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress for Success
Even though this role involves working outdoors, make sure to dress smartly for the interview. A neat appearance shows professionalism and respect for the opportunity. Plus, it sets a positive tone for the conversation!
