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- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O2, a leader in connectivity and inclusivity.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Other info: Enjoy a supportive team and excellent career progression opportunities.
- Why this job: Make a real difference while enjoying a 4-day work week and diverse tasks.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed.
The predicted salary is between 29000 - 36200 £ per year.
This job is with Virgin Media O2, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: GU1, GU2, GU3, GU4, GU6, GU7, GU9, GU10, GU11, GU12, GU14, GU15, GU16, GU17, GU18, GU19, GU21, GU22, GU23, GU24, GU26, GU27, GU34, GU35, GU46, GU47, GU51, GU52, KT14.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week.
No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps:
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we're a great match.
We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Guildford in Surrey employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Guildford in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values, mission, and what they stand for. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service and problem-solving. Think about how you can relate your past experiences to the role of a Field Service Engineer. We want you to shine!
✨Tip Number 3
Show off your personality! Remember, this role is all about connecting with people. Be friendly, approachable, and let your passion for helping customers come through. A positive attitude can make a huge difference!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, you’ll be one step closer to joining a fantastic team where no two days are the same!
We think you need these skills to ace Field Service Engineer - Guildford in Surrey
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention any relevant problem-solving experiences or customer service skills that could make you a great fit!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and bullet points where necessary. This helps us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super straightforward and user-friendly!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Service Engineer. Familiarise yourself with the technical aspects of broadband, TV, and phone services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Problem-Solving Skills
Since this role involves troubleshooting and resolving issues, be prepared to discuss examples from your past where you've successfully solved problems. Think of situations where you had to think on your feet or adapt quickly to changing circumstances.
✨Emphasise Customer Service
This job is all about connecting with customers and providing exceptional service. Be ready to share experiences where you've gone above and beyond for a customer. Highlight your passion for helping others and how you can bring that to Virgin Media O2.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.