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- Tasks: Lead and inspire a team to deliver exceptional customer experiences every day.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a champion of inclusivity.
- Benefits: Enjoy a fantastic rewards package with benefits that support you and your loved ones.
- Other info: Be part of a diverse culture that celebrates authenticity and empowers everyone.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in fast-paced environments and a passion for team development.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Virgin Media O2, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
As an Assistant Store Leader you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience in leading and developing teams.
- Experience delivering first class customer experiences.
- Experience following process and procedures.
- Experience delivering reviews and performance management.
- Experience working towards targets and driving success.
The other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What's in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Assistant Store Leader Woking in Surrey employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Leader Woking in Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Media O2's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences. We want to hear about those moments that showcase your skills and passion for retail excellence.
✨Tip Number 3
Be ready to discuss your adaptability! In a fast-paced environment like this, being flexible is key. Share instances where you've successfully navigated change or tackled unexpected challenges.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by preparing thoughtful questions about the team dynamics or customer engagement strategies. It’s a great way to demonstrate your enthusiasm and commitment to making every day better for customers.
We think you need these skills to ace Assistant Store Leader Woking in Surrey
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering first-class customer experiences and leading a motivated team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Whether it's your time in fast-paced environments or your knack for coaching teams, we want to see how you fit into our values and culture.
Be Authentic: We’re all about inclusivity here at Virgin Media O2, so don’t be afraid to be yourself! Share your unique experiences and perspectives in your application – it’s what makes you stand out.
Follow the Process: Pay attention to the application instructions and ensure you follow them closely. This shows us that you can adhere to processes and procedures, which is key in this role. And remember, apply through our website!
How to prepare for a job interview at Virgin Media O2
✨Know the Company Values
Before your interview, take some time to understand Virgin Media O2's core values. They emphasise customer-centric thinking and inclusivity, so be ready to discuss how you can embody these values in your role as an Assistant Store Leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Highlight specific instances where your coaching inspired team members or improved performance, as this aligns perfectly with what they’re looking for.
✨Customer Experience is Key
Be ready to share your experiences in delivering first-class customer service. Think of scenarios where you went above and beyond for a customer, as this will demonstrate your commitment to making every day better for customers.
✨Adaptability is Essential
Since the role requires adapting to business needs, prepare to discuss times when you’ve successfully navigated change in a fast-paced environment. This will show that you can thrive under pressure and adjust your approach as needed.