At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences every day.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic reward package with benefits that support you and your loved ones.
- Other info: Embrace a diverse and inclusive culture where you can be your authentic self.
- Why this job: Make a real impact by creating a motivated team and enhancing customer satisfaction.
- Qualifications: Experience in fast-paced environments and managing teams with passion and accountability.
The predicted salary is between 35000 - 45000 € per year.
Location: London
Job Family: Retail
Job Type: Full Time
Posted Date: 15-May-2026
As a Store Manager you'll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
Must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
Other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What's in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Store Manager Kensington High Street employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that empowers our Store Managers to lead dynamic teams in the heart of London. With a commitment to employee growth and a comprehensive benefits package, we ensure that our team members are supported both personally and professionally, making every day rewarding as they create memorable customer experiences. Join us in shaping the future of retail while enjoying the perks of working for one of the UK's largest and most innovative companies.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Kensington High Street
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values and culture, and think about how your experience aligns with their mission. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about examples from your past experiences that showcase your leadership skills and ability to drive team performance. Practice makes perfect, so get a friend to do a mock interview with you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Virgin Media O2.
We think you need these skills to ace Store Manager Kensington High Street
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for retail and team management shine through. We want to see how you can bring our core values to life and inspire your team to deliver exceptional customer experiences.
Be Specific About Your Experience:Make sure to highlight your relevant experience in fast-paced environments and managing teams. Use specific examples that demonstrate your accountability for performance and how you've driven results in the past.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Store Manager role by aligning your skills and experiences with the job description. This shows us that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Media O2
✨Know Your Numbers
As a Store Manager, you'll need to be comfortable with budgets and profit and loss. Brush up on your financial knowledge and be ready to discuss how you've managed budgets in the past. Bring examples of how you’ve used data to drive performance and improve efficiency.
✨Showcase Your Leadership Style
You’ll be leading a team, so it’s crucial to demonstrate your leadership skills. Prepare to share specific examples of how you’ve motivated and inspired your team in previous roles. Think about times when you’ve delivered effective coaching or resolved conflicts within your team.
✨Customer-Centric Mindset
The customer should always be at the heart of your thinking. Be ready to discuss how you’ve created exceptional customer experiences in the past. Share stories that highlight your commitment to putting customers first and how you’ve encouraged your team to do the same.
✨Adaptability is Key
Retail can be unpredictable, so show that you can adapt to changing business needs. Prepare examples of how you’ve successfully navigated challenges or changes in your previous roles. Highlight your ability to remain calm under pressure and lead your team through transitions.
