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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join Virgin Media O2, the UK's fastest broadband network and beloved mobile brand.
- Benefits: Enjoy a fantastic reward package with benefits that support you and your loved ones.
- Why this job: Be part of a diverse culture that empowers you to be your authentic self every day.
- Qualifications: Experience in fast-paced environments and managing teams with passion and accountability.
- Other info: Opportunities for growth and development in a supportive and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Summary
As a Store Leader you\’ll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
Location
Edinburgh
Job Family
Retail
Job Type
Full Time
Posted Date
17-Sep-2025
Ref #
69244
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK\’s biggest companies too. Diverse, high performing teams jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Equal Opportunities Statement
Virgin Media O2 is an equal opportunities employer and we\’re working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
Must Haves
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
Other Stuff we Are Looking For
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next Steps
If we feel like a place where you can belong, we\’d love to learn more about you as a person and your experience to date. Once you\’ve submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you\’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we\’ll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
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Store Manager Edinburgh St James employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Edinburgh St James
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values and culture so you can show how you align with them during your interviews. This will help you stand out as someone who truly fits in.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer experiences. We want to hear about your successes, so be ready to share them confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can double your chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Virgin Media O2 family.
We think you need these skills to ace Store Manager Edinburgh St James
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about leading a team and delivering top-notch customer experiences.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your experience in managing teams and driving performance, and don’t forget to mention any relevant achievements that align with our values.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance. We love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Media O2
✨Know Your Numbers
Make sure you’re familiar with key metrics like budgets, profit and loss statements, and any relevant data inputs. Being able to discuss how you've used these in past roles will show that you understand the business side of retail management.
✨Showcase Your Leadership Style
Prepare examples of how you've led and motivated a team in previous positions. Think about specific instances where your coaching made a difference, and be ready to share how you inspire your team to deliver exceptional customer experiences.
✨Emphasise Customer-Centricity
Since the role is all about delivering personal experiences for customers, come armed with stories that highlight your commitment to customer service. Discuss how you’ve turned customer feedback into actionable improvements in your previous roles.
✨Adaptability is Key
Be ready to talk about times when you had to adapt to changing business needs. This could include adjusting store operations or team dynamics. Showing that you can pivot and still achieve results will resonate well with the interviewers.
